Laleen Waheed
Perth
Summary
Dedicated Sales Consultant with a knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Invicta Agency
03.2019 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Commerce - Human Resources Management
Curtin University
Perth, WA02.2019
Skills
- Able to handle high pressure situations
- Empathise with customers and develop solutions
- Develop relationships with ease
- Enforce accountabilities across the team
Timeline
Sales Consultant
Invicta Agency
03.2019 - Current
Bachelor of Commerce - Human Resources Management
Curtin University
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