Lalhming Hlui
Aspley
Summary
Adept in guest services and complaint handling, I enhanced customer satisfaction at TONINO RISTORANTE by streamlining processes and mediating challenges with professionalism. My strong communication skills and compassionate understanding have consistently improved service delivery, evidenced by significant positive feedback and seamless cross-departmental collaboration.
Overview
9
9
years of professional experience
Work History
Guest Relations Executive
TONINO RISTORANTE
12.2023 - 11.2024
- Handled challenging situations for improved guest satisfaction through calm and professional mediation.
- Coordinated cross-departmental collaboration for enhanced service delivery and guest engagement.
- Streamlined guest check-in processes to reduce wait times and enhance overall guest experience.
- Delivered exceptional customer experiences by implementing personalized service strategies.
- Managed and improved customer service functions for reception and lounge areas.
- Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
Singer
HOLIDAY INN
12.2022 - 11.2024
- Worked closely with songwriters and producers during recording sessions to achieve desired sound quality and artistic vision.
- Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
- Enhanced audience engagement by incorporating visual and interactive elements into performances.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Maintained professional relationships with venue owners, booking agents, and fellow musicians for seamless collaborations.
Air Hostess
Jet Airways
02.2016 - 02.2018
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Conducted post-flight assessments to identify areas for improvement within the cabin environment or service delivery process.
- Contributed to positive feedback from passengers through attentive care during meal service periods.
- Facilitated smooth boarding processes by assisting with ticket verification, luggage stowing, and seating arrangements as needed.
- Administered first aid assistance when necessary during flights according to established protocols.
Education
High School Diploma -
L.R HIGHER SECONDARY SCHOOL
AIZAWL MIZORAM04-2015
Skills
- Experience in Guest Services
- Compassionate Understanding
- Client Satisfaction Commitment
- Strong Communication Skills
- Customer relations
- Complaint handling
Timeline
Guest Relations Executive
TONINO RISTORANTE
12.2023 - 11.2024
Singer
HOLIDAY INN
12.2022 - 11.2024
Air Hostess
Jet Airways
02.2016 - 02.2018
High School Diploma -
L.R HIGHER SECONDARY SCHOOL
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