LALICHA SITTIVONG
Haymarket,NSW
Summary
Dynamic Gaming Manager with proven expertise in team leadership and customer service excellence, honed at GOOD BEER COMPANY and Universal Hotels. Adept at resolving customer issues with calm and professionalism, ensuring high standards of service. Skilled in operational procedures and staff training, contributing to significant gaming experience enhancements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gaming Manager
GOOD BEER COMPANY
04.2021 - Current
- Manage and train gaming staff.
- Monitor gaming activities to ensure a safe and enjoyable environment.
- Handle customer complaints and resolve issues promptly.
- ensure all gaming equipment is functioning properly and coordinate repairs as needed.
- Implement and enforce policies and procedures to maintain high standards of service.
- Ensure compliance with all local. state and retain customers.
- Manage and Lead Gaming team to meet the target, Opening and Closing procedures.
- Operational procedures - rostering and ordering
Gaming Manager
Kent St Hotel
02.2020 - 01.2021
- Manage and Lead Gaming team to meet the target, opening and closing procedures.
Gaming Attendant
Universal Hotels
03.2014 - 01.2020
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Skills
- A high standard of professionalism in my work
- The ability to remain calm and objective in all situations
- The ability to quickly identify and resolve customer problems
- Able to work by myself and in a team environment
- A good sense of humour and the willingness to be part of a team
Certification
- RSA, RCG AND ARCG
- FOOD HANDLER BASICS
Timeline
Gaming Manager
GOOD BEER COMPANY
04.2021 - Current
Gaming Manager
Kent St Hotel
02.2020 - 01.2021
Gaming Attendant
Universal Hotels
03.2014 - 01.2020
- RSA, RCG AND ARCG
- FOOD HANDLER BASICS
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