Lalita Preedeesanit
Merrylands,NSW
Summary
Patient-focused dermal therapist with experience in skin health and in providing preventive skin care to clients. Adept at diagnosing and treating various conditions of human skin. Superb interpersonal skills with profound communication and research abilities. Talented at developing effective treatment plans for various skin conditions. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Cynosure
08.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Established and maintained service schedules for several projects to help plan organize workload.
- Reduced time to complete service calls and expertly retained key customers.
- Facilitated communication between office personnel, subcontractors and customers.
- Led team of field service technicians in field activities throughout out all of Australia.
Dermal Therapist & Client Experience Consultant
Lily Room & Artisan Aesthetic Clinics
12.2021 - 08.2023
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Provided therapies such as chemical peels, laser resurfacing, and skin needling.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Obtained medical histories from patients and verified patient information.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Monitored effectiveness of skin treatments and made necessary improvements or changes.
- Maintained accessibility to clinical staff in-person and by phone during normal working hours to advise treatment and management of patients.
Retail Artist
MAC Cosmetics
06.2019 - 12.2021
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Professionally applied makeup clients for outings, proms, weddings, funerals and other special occasions and events.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Answered phone calls and emails to schedule client appointments.
Sales Assistant
Glassons
06.2017 - 06.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Retail Artist
Napoleon Perdis
12.2016 - 06.2017
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Education
Bachelor of Applied Health Science - Clinical Aesthetics
Australasian College of Health & Wellness
Sydney, NSW04.2024
Certificate IV in Property Services - Real Estate
TAFE Digital
Sydney, NSW01.2021
High School Diploma -
Parramatta High School
Parramatta, NSW11.2016
Skills
- Skin Condition Diagnosis and Treatment
- Preventive Skin Care
- Medical Records Management
- Treatment Plan Development
- Compassionate Care
- Risk Management Strategies
- Cosmetic Procedures
- Skin Health Improvement
- Emergency Situations
- Office Operations
- Meeting Facilitation
- Client Advocacy
- Program Requirements
- Administrative Procedures
- Customer Expectations Management
- Assembly Procedures
- SAP Operations
- Salesforce Administration
Timeline
Service Coordinator
Cynosure
08.2023 - Current
Dermal Therapist & Client Experience Consultant
Lily Room & Artisan Aesthetic Clinics
12.2021 - 08.2023
Retail Artist
MAC Cosmetics
06.2019 - 12.2021
Sales Assistant
Glassons
06.2017 - 06.2019
Retail Artist
Napoleon Perdis
12.2016 - 06.2017
Bachelor of Applied Health Science - Clinical Aesthetics
Australasian College of Health & Wellness
Certificate IV in Property Services - Real Estate
TAFE Digital
High School Diploma -
Parramatta High School
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