LALITTA JARUPHAKWITHAYA
SYDNEY,NSW
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
12
12
years of professional experience
Work History
Beauty Assistant / Make up Artist Assistant
Makeup School Sydney
Sydney, 2000
12.2023 - 08.2024
- Being a make up artist assistant
- Provided advice to customers on skin care products and services.
- Demonstrated product usage techniques to customers, such as how to apply makeup.
- Greeted customers upon arrival at the Make up School, answered questions regarding services offered, scheduled appointments as necessary.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Performed makeovers for special events.
Front of House Employee
FACEBOOK / Gastronomy Australia PTY LTD
NSW, 2000
04.2023 - 10.2023
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Resolved any customer complaints or issues promptly with professionalism.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Assisted with training new front of house employees on procedures and policies.
- Provided information about local attractions or activities that may be of interest to customers.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Restaurant Manager
THAIGGA
Wagga Wagga, NSW
01.2016 - 04.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Explained goals and expectations required of trainees.
- Resolved and investigated complaints regarding service and products quality.
- Trained front-of-house staff on the policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist
TAMMY'S THAI MASSAGE
, NSW
01.2021 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Reported suspicious individuals to supervisor.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
Sale and Client Coordinator
Central Pattana KhonKaen Co.,Ltd.
Thailand
01.2014 - 01.2015
- Contacted customers to provide information on new and exciting products and service offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide services information.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
Student Consultant
Fullbright Consultant Co.,Ltd
Thailand , Bangkok
01.2013 - 12.2014
- Follow-up with the student, solving the student queries and handling the registrations.
- Identify skills, interests & career goals of the prospective students who are planing to studying in Australia
- Coordinating with students & schools, institutes and universities abroad
- Organizing marketing activities for promoting the company.
- Attending the Australian schools or institutes training & workshops.
- Translated immigration documents to explain relevance to potential residents.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Maintained positive working relationship with fellow staff and management.
Education
Diploma of Hospitality -
All Australian Training PTY LTD
Sydney, NSW2016
Diploma - Information Technology
Kent Institute
Sydney, NSW2013
Bachelor of Science - Computer Science
Khon Kaen University
Thailand2010
Certificate III - Make Up And Beauty
Makeup School Sydney
Sydney, NSWSkills
- Problem Solving
- Employee Performance Evaluations
- Performance Improvement
- Relationship Building
- Understanding Customer Needs
- Multitasking and Prioritization
- Customer Service
- Issue and Complaint Resolution
- Verbal and Written Communication
- POS Systems
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Transaction Processing
Languages
English
Full Professional
Thai
Native/ Bilingual
Timeline
Beauty Assistant / Make up Artist Assistant
Makeup School Sydney
12.2023 - 08.2024
Front of House Employee
FACEBOOK / Gastronomy Australia PTY LTD
04.2023 - 10.2023
Receptionist
TAMMY'S THAI MASSAGE
01.2021 - 02.2023
Restaurant Manager
THAIGGA
01.2016 - 04.2023
Sale and Client Coordinator
Central Pattana KhonKaen Co.,Ltd.
01.2014 - 01.2015
Student Consultant
Fullbright Consultant Co.,Ltd
01.2013 - 12.2014
Diploma of Hospitality -
All Australian Training PTY LTD
Diploma - Information Technology
Kent Institute
Bachelor of Science - Computer Science
Khon Kaen University
Certificate III - Make Up And Beauty
Makeup School Sydney
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