- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Crafting and DIY Projects
- Music
- Rock Climbing
- Gardening
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
Lallaemey Hunt
19 Leda Drive, Tarneit
Summary
I am a dedicated administrative professional with successful experience in fast-paced office settings. I am a hard working team player with expertise in completing various clerical tasks proven ability to be a all-rounder to offer staff support. I am reliable, always punctual and productive professional when working with little to no supervision. I am a detailed-oriented player with strong organization skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Converge
Melbourne, VIC
02.2025 - Current
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Assisted clients with completing required paperwork, simplifying the application process for them.
- Assisting clients with appointments/ booking with a suitable EAP consultants for their needs.
- Maintained strict confidentiality at all times, ensuring trust between clients and the EAP service provider.
- Identified high-risk cases/ calls and responded per client need with direction of management.
- Handling high volume of incoming calls alongside with other Customer Representative (CSO)
- Managing high volume of crisis calls effectively, providing immediate assistance and facilitating customers need in a timely manner.
- Observed and monitored client behaviour over the phone and responses to treatment.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Maintained detailed records of all client interactions in a secure database system (Phoenix)
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Contributed to team success by consistently meeting or exceeding performance targets.
Warehouse Administrator
SSG
Altona, VIC
10.2024 - 01.2025
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Submitted reports on payroll activities.
- Completed bi-weekly payroll for 12 employees. (excluding casuals)
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Created organized filing system to manage department documents.
Administrative Office Coordinator
PDP FINE FOODS PTY LTD
09.2022 - 09.2024
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Optimized workflow processes to improve overall departmental efficiency using time-saving software tools like project management applications or spreadsheet templates.
- Ensured data accuracy through diligent record-keeping and regular database updates.
Customer Service Representative
DECO Australia
Minto, NSW
02.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Improved resolution time with effective problem-solving for customer complaints
- Coordinating with the warehouse staff to guarantee daily and timely completion of all deliveries
- Educated customers about billing, payment processing, and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service, and delivery concerns.
Customer Service Assistant (Part Time)
Sydney City Pool Covers
Sydney, NSW
03.2019 - 10.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Utilized problem-solving skills to address customer queries and complaints.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Education
Year 12 Certificate -
Sarah Redfern High School (2016-2021)
Skills
- Call centre experience
- Customer service
- Administrative support
- Active listening
- Follow-up skills
- Scheduling
- Escalation management
- Professional telephone demeanour
- Appointment scheduling
- Customer focus
- Inbound call management
- Telephone reception
- Document Scanning
- File Organization/Maintenance
- Interpersonal and written communication
- Document Management
- Administrative tasks/Support
- Operations Support
- Microsoft Office
- Complaint handling
- Data entry
- Customer support
Interests
Timeline
Customer Service Officer
Converge
02.2025 - Current
Warehouse Administrator
SSG
10.2024 - 01.2025
Administrative Office Coordinator
PDP FINE FOODS PTY LTD
09.2022 - 09.2024
Customer Service Representative
DECO Australia
02.2021 - 08.2022
Customer Service Assistant (Part Time)
Sydney City Pool Covers
03.2019 - 10.2021
Year 12 Certificate -
Sarah Redfern High School (2016-2021)