Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lalu Lissan

Lalu Lissan

Glenroy,VIC

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Account Manager

Malabar Pty Ltd
08.2022 - 02.2023
  • Attended monthly sales meetings and quarterly sales trainings.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Business Development Executive

Malabar Pty Ltd
07.2019 - 08.2021
  • Managed Melbourne market area to generate A$ 3 million in total sales revenue in the year 2022 indicating a 33% rise from the previous year
  • Strategise ways to build brand market value, increase revenue and acquire success through innovations and changes in organisational structure
  • Arranged campaigns that helped in establishing company’s reputation, injected curiosity and inform potential customers
  • Built positive relationships with clients to ensure progressive and future sales
  • Establish product loyalty through continual efforts to build, rebrand and increase product offering in a competitive and honest way and generated more sales
  • Built long term relationships with clients
  • Evaluated competitors in terms of product offering, quality and market share and strategised ways to win more deals through customer focused interactions and relationships.

Project Coordinator Intern

VOLT
03.2019 - 07.2019
  • In charge of the strategy, planning and business development throughout all VOLT projects helping to bring new sustainability-related projects and develop the ongoing projects
  • Trained maintenance team on EV chargers and technical aspects of the products for better site reliability
  • Reinforced the project schedule to include project changes and ensured the accurate input of monthly updates to the innovations data base
  • Used Salesforce, SAP and other CRM tools to track customer progress
  • Monitor and report on key project milestones, mitigation actions on risks and issues on EV charger installation and maintenance
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Represented Volt in Expo’s and on associated projects
  • Responsible for creating and executing project plans with early milestones
  • Coordinated all the required reports and documentations to ensure all internal transfers are properly done.

Junior Engineer

Sharp Lifts And Escalators Pty Ltd
08.2018 - 03.2019
  • PLC programming and troubleshooting along with decommissioning equipment’s according to process requirements and automation
  • Performed diagnostics and troubleshooting following standard protocols
  • Optimised all technical requirements and solved problems related to the process and ensured efficiency on site
  • Preparations of project documents, technical specifications and Budget reports including planning and cost management
  • Managed multiple priorities, projects and deadlines simultaneously
  • Hardware decommissioning for changes following standard protocols with minimal guidance
  • Designing and analysing complex system requirements for clients
  • Co-ordinated proposals related to business opportunities and helped the team with risk analysis and mitigation strategies including contract document analysis
  • Collaborated with Senior Project Manager and Team leads with technology research
  • Conducting site visits and providing survey reports to the Project Manager.

Junior Design Engineer

Medac Enterprises
07.2017 - 07.2018
  • Preparations of electrical drawings for electrical services using AutoCAD 2015 based on client requirements and
  • Project consultation feedback
  • Assisting Project Managers with project progress reports and documentations
  • Generated Reports and Fire protection drawings as per requirements
  • Cable tray and breaker designs as per industry standards and requirements
  • Performed post-execution quality checks to verify cabling according to safety protocols and standards
  • Supervision from design to implementation stages
  • Identify, analyse and solve program support deficiencies
  • Collaborated with stakeholders providing updates on timeframes, financials and outcomes
  • Preparation of BOQ (Bill of Quantities) based on drawings and on-site requirements.

Education

Master of Engineering - Engineering Management

RMIT University
Melbourne, VIC
06.2021

Bachelor of Engineering - Electronics And Communications Engineering

Calicut University
Calicut
06.2017

Skills

  • Microsoft Projects, Word, Power Point, Excel and SAP
  • Excellent customer service
  • Good leadership and team work skills
  • Project Management
  • Good CRM software skills like Salesforce
  • Excellent communications skills
  • Ability to work with minimal supervision and technical support
  • Ability to work in team based agile and dynamic work environment
  • Ability to innovate and to communicate ideas effectively
  • Ability to work independently, multitask, organize and prioritize tasks

Accomplishments

  • Represented EVERA and VOLT and Gitex and Wetex expo
  • Sustainable Energy mentor at EV association UAE
  • Won several tournaments in state level for mathematics quiz competition
  • Held the position of captain at college football team.

Timeline

Account Manager

Malabar Pty Ltd
08.2022 - 02.2023

Business Development Executive

Malabar Pty Ltd
07.2019 - 08.2021

Project Coordinator Intern

VOLT
03.2019 - 07.2019

Junior Engineer

Sharp Lifts And Escalators Pty Ltd
08.2018 - 03.2019

Junior Design Engineer

Medac Enterprises
07.2017 - 07.2018

Master of Engineering - Engineering Management

RMIT University

Bachelor of Engineering - Electronics And Communications Engineering

Calicut University

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Lalu Lissan