Lam Lam
Melbourne,VIC
Summary
I am a dedicated and enthusiastic individual with a passion for movies and excellent customer service skills. My experience as a waiter at Phuc Long Coffee and Tea in Vietnam has taught me to excel in fast-paced environments and adapt to different cultures. Additionally, my internships in HR have strengthened my teamwork and communication abilities. With a positive attitude and a love for cinema, I am confident in my ability to contribute to the HOYTS team and deliver an exceptional guest experience.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant Intern
FPT Retail
05.2023 - 08.2023
- Assisted recruiters in screening applicants, resulting in more efficient candidate selection processes.
- Conducted exit interviews to gather valuable feedback for future improvements in employee retention strategies.
- Answered and redirected incoming phone calls for office.
Human Resources Assistant Intern
Vietnam Australia International School
05.2022 - 08.2022
- Collaborated with other interns to create a comprehensive employee handbook detailing company policies and expectations.
- Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
- Assisted recruiters in screening applicants, resulting in more efficient candidate selection processes.
Coffee Shop Server
Phuc Long Cafe
09.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Master of Business Analytics - Business Administration
La Trobe University
Melbourne, VIC03.2026
Skills
- Excellent customer service
- Strong communication and teamwork
- Adaptability to different cultural environments
- Organizational skills
Timeline
Human Resources Assistant Intern
FPT Retail
05.2023 - 08.2023
Human Resources Assistant Intern
Vietnam Australia International School
05.2022 - 08.2022
Coffee Shop Server
Phuc Long Cafe
09.2020 - 11.2021
Master of Business Analytics - Business Administration
La Trobe University
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