Lami Ahmed
Melbourne,VIC
Summary
With extensive experience across customer service, disability support environments, and family day care, I have developed a strong understanding of how to provide meaningful assistance and create positive experiences for diverse individuals. My passion for helping people, combined with my ability to communicate clearly and adapt to different needs, allows me to build trust and support others with care and professionalism. I thrive in fast-paced, people-focused settings, consistently demonstrating reliability, empathy, and a proactive approach to problem-solving. I am committed to bringing these strengths into a role where I can contribute to a supportive, high-quality workplace while continuing to grow professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Mobility SW
02.2022 - 05.2024
- Assisted clients with daily living activities to enhance independence and quality of life.
- Developed personalized care plans in collaboration with multidisciplinary teams to address individual needs.
- Trained and mentored junior staff on best practices for client support and safety protocols.
- Implemented feedback mechanisms to improve service delivery and client satisfaction rates.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained safety with tidy, clean, and hazard-free home environments.
Patient Service Assistant
St George Hospital
03.2021 - 04.2024
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Coordinated patient intake processes to enhance workflow efficiency in busy environments.
- Communicated effectively with healthcare providers to ensure accurate patient information transfer.
- Supported medical staff by organizing patient records and maintaining confidentiality standards.
- Monitored patient feedback to identify areas for service enhancement and addressed concerns promptly.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
Family Daycare
At Home Daycare
02.2014 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Disability awareness
- Transportation assistance
- Positive reinforcement
- Recordkeeping proficiency
- Lifestyle support
- Nursing home care assistance
Certification
Certificate III in Individual Support (Ageing and Disability)
police check
working with children check
Languages
English
Full Professional
Somali
Professional Working
Amharic
Professional Working
Timeline
Disability Support Worker
Mobility SW
02.2022 - 05.2024
Patient Service Assistant
St George Hospital
03.2021 - 04.2024
Family Daycare
At Home Daycare
02.2014 - 11.2018