LAMITA AL-ALAM
Sydney,NSW
Summary
As a motivated team member, I am dedicated to contributing to business success by leveraging my skills and prior experience to create efficient and effective work environments. With a proven track record of delivering high-quality production work across various fields, I consistently prioritize customer satisfaction and team productivity. My background in customer service and sales has honed my ability to take initiative and effectively prioritize tasks, ensuring projects are completed on schedule. Additionally, I possess strong interpersonal and communication skills, facilitating successful collaboration within teams. With a results-oriented approach and experience in accelerated growth, business reengineering, and financial restructuring, I am committed to helping your team achieve its goals. I am frequently recognized by peers for my hard-working nature and can be relied upon to contribute positively to your organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Bunnings Warehouse
Greenacre, NSW
09.2021 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization
- Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Trained new team members by relaying information on company procedures and safety requirements
- Assisted with inventory counts and stocking of merchandise
- Evaluated customer needs and feedback to drive product and service improvements
- Performed opening and closing duties, including store cleaning and restocking.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Crew Member
McDonalds
Bass Hill , NSW
02.2024 - 06.2024
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Contributed to increased sales by upselling menu items and promoting special offers
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Operated cash register to ring up final bill and process various forms of payment
- Became familiar with products to answer questions and make suggestions
- Trained new team members on procedures, customer service, and sales techniques
- Kept food preparation area, equipment, and utensils clean and sanitary.
Waitress
Food & Things
Liverpool , NSW
08.2019 - 06.2020
- Enhanced customer satisfaction by providing attentive service and a welcoming environment
- Assisted in maintaining a clean and organized workspace for efficient service delivery
- Promoted repeat business by remembering regular customers' preferences and making personalized recommendations
- Contributed to increased sales with upselling techniques and knowledge of menu items
- Collaborated with kitchen staff to ensure timely order preparation and accurate meal customization
- Managed high-pressure situations during peak hours, ensuring smooth operations and customer satisfaction
- Provided exceptional table-side service, addressing concerns or requests promptly and professionally
- Reduced wait times by quickly clearing tables and resetting them for incoming patrons
- Handled cash transactions accurately, maintaining accountability for all assigned receipts
- Maintained strict compliance with health code regulations through diligent cleanliness practices within the coffeehouse setting
- Delivered prompt service even during rush periods, prioritizing tasks to maximize customer satisfaction levels
- Upheld the coffeehouse's reputation for quality by consistently preparing beverages according to company standards
- Cultivated warm relationships with regular customers.
Education
Bachelor of Construction Management And Property -
University Of New South Wales
Randwick 11-2026
Higher School Certificate -
St Charbel's College
Punchbowl 09-2023
Skills
- Customer Service
- Complaint Resolution
- Cleaning
- Cash Handling
- Bilingual
- Proficient use of computer skills
- Heavy Lifting
- Organizing Work Stations
- Area and Facility Cleaning
- Complex Problem-Solving
- Clear Communication
- Quality Inspections
- Training and Mentoring
- Equipment Maintenance
- Workplace Safety
- Equipment Operation
- Following Instructions
- Continuous Development
- Problem-Solving
- Product Knowledge
- Positive Attitude
- Flexible Schedule
- Collaboration and teamwork
- Relationship building
- Decision-making capabilities
- Networking abilities
- Delegation skills
- Networking abilities
- Attention to detail
- Public speaking
- Critical thinking
- leadership qualities
Certification
- Test and Tag Certified
- Work Assisted Vehicle (Wave) Trained
- Pallet Jack Trained
- Electric Pallet Jack Trained
- Barista License
- White Card
References
References available upon request.
Timeline
Crew Member
McDonalds
02.2024 - 06.2024
Team Member
Bunnings Warehouse
09.2021 - Current
Waitress
Food & Things
08.2019 - 06.2020
Bachelor of Construction Management And Property -
University Of New South Wales
Higher School Certificate -
St Charbel's College
Similar Profiles
Mikaila RogersMikaila Rogers
Team Member at Bunnings WarehouseTeam Member at Bunnings Warehouse
Kieton PenglisKieton Penglis
Co-ordinator at Bunnings WarehouseCo-ordinator at Bunnings Warehouse
Lachlan DavidsonLachlan Davidson
Supervisor at Bunnings WarehouseSupervisor at Bunnings Warehouse
Joel RajanJoel Rajan
Retail Team Member at Bunnings WarehouseRetail Team Member at Bunnings Warehouse
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging