Lamita Al-alam
Bass Hill,NSW
Summary
As a motivated team member, I am dedicated to contributing to business success by leveraging my skills and prior experience to create efficient and effective work environments. With a proven track record of delivering high-quality production work across various fields, I consistently prioritize customer satisfaction and team productivity. My background in customer service and sales has honed my ability to take initiative and effectively prioritize tasks, ensuring projects are completed on schedule. Additionally, I possess strong interpersonal and communication skills, facilitating successful collaboration within teams. With a results-oriented approach and experience in accelerated growth, business reengineering, and financial restructuring, I am committed to helping your team achieve its goals. I am frequently recognized by peers for my hard-working nature and can be relied upon to contribute positively to your organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Bunnings Warehouse
Greenacre, NSW
09.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald's
Bass Hill, NSW
02.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Trainer Assistant
House Of Lions MMA
Punchbowl, NSW
07.2020 - 01.2021
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Promoted a culture of continuous learning by encouraging trainees to reflect on their experiences and apply newfound knowledge to real-world situations.
- Assisted in the delivery of hands-on workshops, providing individualized support as needed to ensure skills mastery.
Waitress
Food & Things
Liverpool, NSW
08.2019 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor Of Construction Management And Property -
University of New South Wales
Sydney, NSW11.2026
Higher School Certificate -
St Charbel’s College
Punchbowl, NSW 09.2023
Skills
- Bilingual
- Customer service excellence
- Cash handling
- Proficient use of computer skills
- Complain resolution
- Organisational skills
- Critical thinking
- Networking skills
- Leadership abilities
- Delegation skills
- Decision making capabilities
- Time management
- Adaptability
- Creativity
- Detail oriented
- Collaborative teamwork
Certification
- Test & Tag Certified
- Barista Trained
- White Card
- Work Assisted Vehicle (WAVE) Trained
- Pallet Jack Trained
- Electric Pallet Jack Trained
Timeline
Team Member
Bunnings Warehouse
09.2021 - Current
Crew Member
McDonald's
02.2021 - 09.2021
Trainer Assistant
House Of Lions MMA
07.2020 - 01.2021
Waitress
Food & Things
08.2019 - 06.2020
Bachelor Of Construction Management And Property -
University of New South Wales
Higher School Certificate -
St Charbel’s College