Lamiza Ahmed
Sydney,NSW
Summary
Experienced and dynamic Product Manager/Business Analyst with a robust history of cultivating strong client relationships, effectively managing product lifecycles, and driving business performance through cutting-edge software solutions. Demonstrates a keen ability to translate complex requirements into actionable strategies, ensuring seamless integration and implementation across diverse platforms. Renowned for delivering innovative solutions that exceed client expectations, leveraging a deep understanding of market trends and technological advancements to optimize operational efficiency and achieve strategic business objectives.
Overview
7
7
years of professional experience
Work History
Senior Medical Receptionist
North Kellyville Medical Centre
Kellyville, Nsw
01.2024 - Current
- Managing the overall operations of the reception and administrative areas, ensuring that processes are efficient and effective. This includes developing and implementing office policies and procedures.
- Identifying training needs and organizing professional development programs for reception and administrative staff. Mentoring and coaching team members to improve their skills and performance.
- Monitoring the quality of service provided at the front desk and ensuring that it meets the clinic's standards. Implementing improvements based on patient feedback and internal audits.
- Assisting in the preparation and management of the reception and administrative budget. Monitoring expenses, approving expenditures, and identifying cost-saving opportunities.
- Participating in the strategic planning process for the clinic. Providing input on administrative processes, patient flow, and other areas that impact the clinic's operations.
- Ensuring that the clinic complies with all legal and regulatory requirements, including healthcare regulations and privacy laws. Conducting regular reviews and audits to ensure compliance.
- Handling complex patient issues and complaints that require higher-level intervention. Developing solutions to improve patient satisfaction and streamline processes.
- Leading efforts to integrate new technologies and software systems that enhance administrative efficiency and patient care. Training staff on new tools and ensuring their effective use.
- Coordinating with other departments within the clinic or healthcare facility to ensure seamless patient care and efficient operations. This includes collaborating with clinical staff, management, and external partners.
- Establishing and monitoring performance metrics for the reception and administrative team. Analyzing data to identify trends, areas for improvement, and successes.
- Developing and updating policies related to patient intake, scheduling, billing, and other administrative functions. Ensuring that policies are communicated effectively to the team and adhered to consistently.
- Building and maintaining positive relationships with patientsensures that their clinic experience is consistently positive. Implementing patient engagement strategies to improve loyalty and satisfaction.
- Acting as a key member of the clinic’s leadership team, contributing to decision-making processes and representing the reception and administrative functions in management meetings.
Product Manager/Business Analyst
SELISE Digital Platforms
Dhaka, Bangladesh
03.2022 - 04.2023
- Managing product lifecycle and planning product roadmap
- Basic competence in programming languages; e.g
- Java & C#
- Defining goals, creating realise plans and handling distribution of tasks
- Basic knowledge of implementation and configuration of enterprise system such as CRM&PSA
- Primary coding knowledge, and knowing the principles and fundamentals about coding
- Business intelligence and reporting software and database design
- Analysing and improving the performance of web based customer portals and support services
- Monitoring product lisecnces and ensuring compliances with IT industry regulations
- Ensuring that computer hardware remains compatible with system enhancements and updates
- Closely work with developers.
Project Officer
BASTOB - Initiative for People's Self-Development
Dhaka, Bangladesh
06.2021 - 03.2022
- Provide necessary project updates, both written and oral, to the Program Head.
- Follow up on the respective project and collect monthly reports, both the narrative and financial, within the 3rd day of the month.
- Checking books of accounts of respective projects and taking necessary corrective measures as per project guidelines.
- Assist in preparing all kinds of reports, monthly, quarterly, and annual progress reports.
- Intensive field visits to cross-check and validate the collected data.
- Collect and collate cases and success stories, and document project progress, learning, and best practices.
- Support team to organize and manage seminars, workshops, training, and press conferences.
- Provide technical support in producing various communication materials and content development
- Monitor the effectiveness of activities and communication materials
- Maintain organisational confidentiality both to the donor and partner organisation.
Medical Receptionist
North Kellyville Medical Centre
Sydney, Australia
06.2017 - 02.2021
- Constant customer service and ensuring all patients are happy and maintaining excellent communication skills
- Maintain and manage patient records
- Assist patients in completing forms if and when appropriate
- Billing, cash handling and ETFPOS
- Scanning, faxing, email correspondence and letters
- Compiling external medical records when required
- All other administrative work.
Junior Accountant
Hannan Accounting Taxation Advisory
Sydney, Australia
05.2019 - 01.2021
- Tax preparation services
- Assisting with research, filling data entry, and recording and maintaining accurate, complete financial records
- Efficiency with book keeping software (XERO)
- Preparing financial reports such as balance sheets, trial balance, invoices, bank reconciliations, prepayments, credit cards, BAS, FBT
- Preparing Tax Returns with HandiTax software for clients ensuring all documentation is compliant with legislation and governance
- Assisting with budgeting and monthly forecasting.
Education
Master of Science - Business Analytics
University of Western Sydney
Sydney, NSW01-2024
Bachelor of Business - Accounting
University Of Western Sydney
Sydney, Australia12.2020
Diploma/Foundation In Business and Arts -
University Of Malaya Wales
Kuala Lumpur, Malaysia01.2017
GCE O Level -
Sunnydale School
Dhaka, BangladeshGCE A LEVEL -
British Council
Dhaka, BangladeshSkills
- Money Handling
- Team Player
- Hardworking
- Communication
- Interpersonal Skills
- Attention to details
- Spreadsheet Proficiency
- Critical Thinking
- Problem-Solving ability
- Public speaking
Languages
English
Full Professional
Hindi
Professional
Bengali
Full Professional
Urdu
Elementary
Timeline
Senior Medical Receptionist
North Kellyville Medical Centre
01.2024 - Current
Product Manager/Business Analyst
SELISE Digital Platforms
03.2022 - 04.2023
Project Officer
BASTOB - Initiative for People's Self-Development
06.2021 - 03.2022
Junior Accountant
Hannan Accounting Taxation Advisory
05.2019 - 01.2021
Medical Receptionist
North Kellyville Medical Centre
06.2017 - 02.2021
Master of Science - Business Analytics
University of Western Sydney
Bachelor of Business - Accounting
University Of Western Sydney
Diploma/Foundation In Business and Arts -
University Of Malaya Wales
GCE O Level -
Sunnydale School
GCE A LEVEL -
British Council
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