Lam Lam Hui
Sydney,NSW
Summary
- I am an organized, self-motivated, reliable, responsible and hard working person. I am an excellent team worker and adaptable to all challenging situations also i am keen and very willing to learn and develop new skills. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and dynamic approach to work and getting things done.
Overview
8
8
years of professional experience
Work History
Administrator
Ksquare Karaoke Lounge
03.2020 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Junior Florist
Monday Blooms Floral Boutique
02.2015 - 03.2020
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Provided customers with care directions for flower arrangements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
Advanced Diploma - E-businese
University of Tech Sydney
Sydney, NSW2007
Skills
- Work Planning and Prioritization
- Administrative Support
- Retail Support
- Building Customer Loyalty
- Positive Customer Engagement
- Multitasking and problem solving
Timeline
Administrator
Ksquare Karaoke Lounge
03.2020 - Current
Junior Florist
Monday Blooms Floral Boutique
02.2015 - 03.2020
Advanced Diploma - E-businese
University of Tech Sydney
Similar Profiles
Garner McAshanGarner McAshan
Line Cook at Voicebox Karaoke LoungeLine Cook at Voicebox Karaoke Lounge
Peter KostisPeter Kostis
Staff Member at TK Lounge A.K.A. Tampa KaraokeStaff Member at TK Lounge A.K.A. Tampa Karaoke
Christi NguyenChristi Nguyen
Manager at Sing Karaoke Bar And LoungeManager at Sing Karaoke Bar And Lounge
Thomas RobbThomas Robb
Qualified Paramedic at NSW Ambulance ServiceQualified Paramedic at NSW Ambulance Service
Yunwen MAYunwen MA
Account Manager at TradeMax GlobalAccount Manager at TradeMax Global