Lam Lam Lui
Summary
Multi-skilled Test Lead with proven efficient management and interpersonal skills. Demonstrated ability to manage, schedule and coordinate test activities. Displayed ability to collaborate and liaise with different teams and functional units in the business process chain to produce quality deliverables that meet customer expectations. Exhibited excellent written presentation and strong communication skills. Has consistently displayed ability to analyse requirements, write test cases, and produce execution plan to meet critical deadlines. Knowledgeable in software development life cycle. Experienced and familiar with waterfall and agile methodology. Proficient in writing SQL queries. Technically skilled and possessed a sharp mind with the ability to learn quickly and adapt readily to any situation. Experienced with leading test teams and managing comprehensive testing strategies. Utilizes expertise in test automation and defect tracking to enhance software quality. Track record of fostering collaborative team environments and delivering reliable, high-quality products. Knowledgeable [Desired Position] with proven track record in leading testing teams and ensuring software quality. Successfully managed multiple projects, enhancing product reliability and reducing bugs. Demonstrated expertise in test automation and team collaboration to deliver high-quality results.
Overview
26
26
years of professional experience
Work History
Test Lead
Transport for NSW
06.2021 - Current
- Lead the test team to successfully complete user acceptance testing across multiple BAU projects for Customer Strategy and Technology department; responsible for defining test scope, estimating test effort and producing test documentations; manage and monitor test execution progress to ensure that testing is on track; conduct test case and test scope walk-throughs with SMEs, stakeholders and operations team to ensure that test coverage meets business requirements
- Collaboratively worked with Cubic test team on Bus Contract Region 7 and Region 8 changes, contributing to the completion of all test activities on time;
- Completed testing the 2021 Fare Changes for .INFO Trip Planner with no issue reported after deployment;
Test Lead
Clicks Recruit (Australia) Pty Ltd
08.2019 - 06.2021
- Responsible for leading the BAU test team through all user acceptance testing and quality assurance activities; helped find resolution to test blockers and escalate issues if necessary; prepared Test Plan and Test Completion Report; provided assistance to team members during test case design phase to ensure that requirements and test objectives are met
- Collaboratively worked with Cubic test team on all test phases of the large scale Light Rail Separate Mode project, contributing to the smooth implementation of the project;
- Managed all testing activities of Cash On System Maintenance Releases including notable changes such as the acceptance of the new $100 note, changes for Light Rail Separate Mode and MR6.2 Auto Cash Reconciliation;
- Performed Core Central System backend and report verifications for top up changes in the .INFO website;
- Designed and executed test cases for the PENB2 Balance Checker App;
- Helped with test execution of EPS Quarterly Releases including regression testing of Opal.com.au website, .INFO website, Opal Travel App and Pay-for-Fare (OpalPay);
Test Lead – Digital
Attribute Consulting Pty Ltd
09.2017 - 08.2019
- Helped manage and lead the testing activities of BAU and Digital projects, ensuring standard of quality is followed; assisted the test manager with resource allocation, test scheduling, test plan preparation, daily progress reports and test completion reports; designed test cases and test execution plan to efficiently meet hard deadlines; reviewed and provided feedbacks on test artefacts and deliverables
- Successfully led the test team to complete test activities and meet tight deadlines of projects such as the Sydney North West Metro, Newcastle Light Rail, Self Service Machine acceptance of the new $50 and $20 notes, addition of new operators for the Sydney Metro Bus Service (Contract Region 6) and Epping to Chatswood Rail Link (ECRL), and Card Acquisition Fee (Silicone);
- Helped with the test execution of 2019 Fare Change project;
- Identified test scope gaps during test assurance activity of vendor’s deliverables;
- Gained knowledge and experience testing different ticketing devices and channels such as the Self Service Machines (SSM), Bus Validators, BDCs, E2 Gates, FLRs, Legacy Gates, MCE, SEU, Customer Website, Opal Travel App, IVR and CLD;
- Performed data verification of Core Central System backend including clearing house apportionment, summarization and reports;
- Involved in the delivery of Pay-for-Fare (OpalPay) project, which is an API solution intended to be utilized by third party private operators to use Opal card as payment method;
- Performed end-to-end testing of the Opal Travel App changes;
- Liaised with stakeholders and SMEs to define test scope and ensure that business-critical processes and requirements were correctly validated
Test Lead
AccessHQ Pty Ltd
01.2017 - 09.2017
- Managed all testing activities for the Voice project including writing test plan and test cases, linking test cases to requirements, and building the test set structure in JIRA; coordinated with vendors and external resources to ensure good progress of test execution; participated in post implementation verification
- Successfully delivered the first phase of the Voice project
Senior Systems Test Engineer
Cubic Transportation Systems (Australia) Pty. Limited
08.2016 - 04.2017
- Performed hands-on testing of the Cash on System Maintenance Releases which included defect fixes, non-functional enhancements and front-end and backend systems changes to ensure delivery of stable and robust Self Service Machines
- Managed the test activities of the last 2 Maintenance Releases (MR) for Cash on Systems to meet tight deadlines, ensuring that standards were adhered to;
- Mentored and trained new test resources and monitored their progress, providing regular feedbacks;
- Prioritized test cases and developed test execution suite based on system changes;
- Provided stakeholders with daily test progress highlighting issues, blockers, and risks
Test Lead
Transport for New South Wales, Ticketing and Concession
07.2015 - 06.2016
- Successfully led the test team to complete SIT/UAT test cycles on time for various Electronic Ticketing System (ETS) projects; managed all test activities required to ensure that changes to the Opal website, Mobile Website, Customer Relationship Management System (CRM) and interfaces between ETS and other systems meet business requirements; developed and reviewed test deliverables; liaised with vendors and Subject Matter Experts to ensure better understanding of the requirements and design; provided daily progress reports to stakeholders, highlighting risks and issues
- Managed the test team collaboratively with the vendor to complete SIT and UAT test execution on time for multiple projects within 6 months of engagement;
- Performed peer review and provided feedback on test cases and other test deliverables;
- Ensured that established methodologies, standards and test controls were followed throughout the testing activities
Senior Test Analyst, Test Lead
Roads and Maritime Services, Tolling Branch
01.2009 - 05.2015
- Involved in a number of projects for Roads and Maritime Services, such as the Rental Car Solution and Tolling Systems Upgrade Program; led a team of 5 people to perform 2 cycles of System Integration Testing; prioritized and strategized on the best approach to testing; contributed to the delivery of the business unit objectives by undertaking critical analysis and actively participating in workshops, meetings and walk-through of system design to collaboratively develop testing outcomes; provided support to the test manager on identifying test approach, strategy and risks; prepared test documents such as test plan and test summary reports
- Reviewed detailed design documents and highlighted gaps and issues resulting to early detection of defects;
- Prepared test execution schedule, prioritizing test scenarios based on critical business objectives;
- Conducted overview of the Tolling business to new test resources to ensure better understanding of the requirements from business perspective;
- Provided subject matter expertise to the Change Advisory Board and offered technical recommendation, technical risk assessment and prioritization of changes;
- Informed project management of the system limitations to ensure that business processes or workarounds were in place;
- Identified tasks involved for go-live to ensure successful system delivery;
- Provided production support to the operations team and rental car companies after implementation of new changes
Software Quality Assurance Engineer
Charles River Systems, Inc
10.2007 - 05.2008
- Ensured the quality of the Charles River Investment Management applications throughout the development process by employing standardized software quality assurance methods and tools such as Segue’s SilTest for creating automated tests; utilized financial industry knowledge in the software quality assurance and automation test process; made vital contributions to the product quality, design and direction
- Executed automation scripts against 4 databases: MS SQL 2000, Oracle, Sybase, MS SQL 2005 to help verify the correctness of the applications and test scripts;
- Reported defects and issues, and tracked these to closure;
- Configured and installed CRIMS package in test environment
Software Testing Consultant
Optimum Solutions Pte Ltd
08.2006 - 10.2007
- Part of the configuration test team that verified and validated the IBM’s web-based order system for System X products; executed functional and regression testing manually and using Rational Robot; verified test results and recorded defects using UVATS; conducted basic Rational Robot trainings
- Successfully delivered product configurations on time and without defects
SQA Analyst
A-IT Software Services Pte Ltd
08.2004 - 08.2006
- Reviewed project specific software engineering activities to verify compliance with established Citibank Technology’s SDLC and standard processes; performed Risk and Control Self Assessment on software projects quarterly; defined and communicated the role, responsibilities, authority, and value of the SQA function to project personnel; provided applicable SDLC-related training, as needed, advising on matters of process, quality, policy, and procedure
- Performed 100% review on projects across Citibank Asia Pacific;
- Identified non-compliance issues in software engineering activities and non-consistent issues in software work products, and monitored these to resolution;
- Conducted annual vendor site visits to review compliance to the processes and standards set by vendor and Citibank;
- Documented observations and offered suggestions and recommendations on ways for improvement
Tester/Developer
Unisys Philippines Limited
01.2004 - 08.2004
- Prepared test plan and test design specification document; identified gaps between design and business requirements; performed system testing using rational robot; reported test results and status to senior management ensuring visibility of testing progress; provided technical assistance during user acceptance testing
- Demonstrated prototype version of the e-Procurement system to clients;
- Supported the presentation of the e-Procurement system to Philippine media
Test Specialist
National Statistics Office
03.2001 - 01.2004
- Performed functional testing on different applications of the Civil Registry System and the web-based e-Census; prepared and updated test case specification documents to include new enhancements; controlled the application versions in the production and testing environment by releasing the correct and updated versions; maintained the server databases in the testing environment, and handled basic database administration tasks such as SQL scripts generation, data import/export, and database backup/restore using MS SQL Server 2000
- Successfully launched and rolled out the Civil Registry System to all branches in Metro Manila, giving customers the while-you-wait experience when obtaining their certified birth certificate
Technical Writer
ACB Bank, Vietnam
10.2000 - 03.2001
- Ensured that documentations were up-to-date and accessible to all users
- Organized the existing FSSC Urbis Retail documents
Quality Assurance Tester, Technical Writer
Dah Sing Bank, Hong Kong
02.2000 - 10.2000
- Part of Quality Assurance team that tested the TCBS client-specific features to ensure that they were working efficiently; documented new features of TCBS
- Tested and delivered TCBS modules that meet customer expectations;
- Ensured that all TCBS documents presented to the clients were kept up-to-date and included all important features
Programmer
Systems for Information Technology
02.1999 - 02.2000
- Developed, tested and debugged modules for project PNET (Postal Unity Communication Network System) using Oracle8i and Developer/2000
- Successfully delivered and implemented code changes to the system on time;
- Involved in design and analysis phase of some modules;
- Developed testing tool for the PNET system using C to automate the verification of all object properties
Education
B.S. - Computer Science with specialization in Software Technology
De La Salle University
Philippines12.1998
Skills
- Zephyr
- HPQC
- HPALM
- SOAPUI
- Postman
- Confluence
- MS Office
- JIRA
- SQL Developer
- SQL
- Bug tracking
- Requirements analysis
- Test data management
- Test design
- Project coordination
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Professional Development
- ISTQB Foundation Agile Tester Extension, PlanIt, Australia
- Leading Safe - Scaled Agile Framework, PM-Partners Group, Australia
- ISEB/ISTQB Foundation Level in Software Testing, Disqover, Australia
- XML/ASP.NET, New Horizon, Philippines
- Java Programming Training, Institute of Advanced Computer Technology, Philippines
Awards
- TSD Staff Award, 12/01/20, Network Growth Team
- TSD Staff Award, 07/01/18, Outstanding performance and lasting contribution to Opal Enhancements, Newcastle Interchange and Call Centre System
- ISEB/ISTQB Foundation Certificate in Software Testing
- Continuous Effort Special Award, Access Testing Pty Ltd
- Co-inventor of Emergency Alert Feature on a Mobile Communication Device, patent approved
- Unisys Global Recognition Award, 2004, Ensuring that we deliver only the best to our client. (Unisys Philippines)
Languages
English
Full Professional
Chinese (Mandarin)
Elementary
Filipino
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I have a passion for photography and editing photos
- Reading
- Music
- Watching Movies and TV Shows
- Dancing
Timeline
Test Lead
Transport for NSW
06.2021 - Current
Test Lead
Clicks Recruit (Australia) Pty Ltd
08.2019 - 06.2021
Test Lead – Digital
Attribute Consulting Pty Ltd
09.2017 - 08.2019
Test Lead
AccessHQ Pty Ltd
01.2017 - 09.2017
Senior Systems Test Engineer
Cubic Transportation Systems (Australia) Pty. Limited
08.2016 - 04.2017
Test Lead
Transport for New South Wales, Ticketing and Concession
07.2015 - 06.2016
Senior Test Analyst, Test Lead
Roads and Maritime Services, Tolling Branch
01.2009 - 05.2015
Software Quality Assurance Engineer
Charles River Systems, Inc
10.2007 - 05.2008
Software Testing Consultant
Optimum Solutions Pte Ltd
08.2006 - 10.2007
SQA Analyst
A-IT Software Services Pte Ltd
08.2004 - 08.2006
Tester/Developer
Unisys Philippines Limited
01.2004 - 08.2004
Test Specialist
National Statistics Office
03.2001 - 01.2004
Technical Writer
ACB Bank, Vietnam
10.2000 - 03.2001
Quality Assurance Tester, Technical Writer
Dah Sing Bank, Hong Kong
02.2000 - 10.2000
Programmer
Systems for Information Technology
02.1999 - 02.2000
B.S. - Computer Science with specialization in Software Technology
De La Salle University
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