Lan Na
Rylstone,NSW
Summary
Dynamic small business owner with a proven track record in operations and marketing, successfully enhancing brand visibility and customer loyalty. Previously excelled as a Chef Assistant at Kim Curry, mastering budget management and vendor relations. Known for fostering a motivated team and achieving consistent growth through strategic planning and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Self Employed
09.2008 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Chef Assistant
Kim Curry
02.2004 - 01.2008
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Trained new kitchen staff on proper food handling and preparation techniques.
Education
Bachelor of Arts - Fine Arts
Xian Fine Arts College
Xian China06-1995
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Budget management
- Staff hiring
- Customer service
Languages
Chinese
Native or Bilingual
Timeline
Small Business Owner
Self Employed
09.2008 - Current
Chef Assistant
Kim Curry
02.2004 - 01.2008
Bachelor of Arts - Fine Arts
Xian Fine Arts College
Similar Profiles
Safin HossainSafin Hossain
Tutor at Self employedTutor at Self employed
Brenda GenzBrenda Genz
B&B Family Care Owner at Self EmployedB&B Family Care Owner at Self Employed
RATHEEKA FRANCIS SUTHARSANRATHEEKA FRANCIS SUTHARSAN
Private Tutor at SELF EMPLOYEDPrivate Tutor at SELF EMPLOYED
Jodie KimmettJodie Kimmett
Cake Decorator/Baker at Self EmployedCake Decorator/Baker at Self Employed
Shonna BellShonna Bell
Apprentice Hairdresser at Rylstone hair and beautyApprentice Hairdresser at Rylstone hair and beauty