Summary
Overview
Work History
Education
Skills
Certification
Referee
Timeline
Generic

Lan Yamashita

Aldinga Beach,SA

Summary

Cafe all rounder with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Front of House, Barista, Kitchen Hand

Goodness Coffee Co
11.2023 - Current
  • Maintained a clean and inviting atmosphere, promoting a positive customer experience.
  • Established rapport with customers through engaging conversations while maintaining professionalism during busy periods.
  • Handled cash transactions securely and efficiently, ensuring accurate accounting at shift''s end.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.

Administrator, Receptionist, Tour Guide

Kao Corporation
02.2011 - 01.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered high-volume calls, multi-line telephone, directing callers to appropriate company personnel.
  • Confirmed appointments, communicated with clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Trained apprentice guides to educate on information to present to tourists.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Guided groups of up to 100 people on tours of museum and factory.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Oversaw successful planning and execution of staff meetings, parties and events.

Front Of House, Kitchen Hand

Pub
10.2009 - 01.2011
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Administrator (Construction, Architectural Office)

Kobata　Construction And Architectural Corporation
01.2008 - 03.2010
  • Excellent communication skills, both verbal and written.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Quote development using Microsoft Office Excel
  • Bookkeeping and payroll
  • Invoicing
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in team setting, providing support and guidance.

Cosmetics and Beauty Sale Lead

CLINIQUE At Kintesu Department Store Corporation
01.2005 - 07.2007
  • Greeted customers and helped with product questions, selections and purchases.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Front of House, Kitchen Hand

French Restaurant
04.2004 - 11.2004
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Preparing drinks and serves.
  • Chopped vegetables and prepared plates when kitchen staff was busy.

Cafe Front Of House

Cafe
04.2002 - 03.2004
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked well in team setting, providing support and guidance.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Associate of Language -

OSAKA　JOGAKUIN　COLLEGE
Japan（Osaka）
03.2004

Skills

  • Positive Customer Engagement
  • Adaptable and Flexible
  • Suggestive Selling
  • Energy and Physical Stamina
  • Computer Proficiency and Microsoft Office
  • Cash Handling
  • Cleaning Methods
  • Business Administration
  • Team Collaboration
  • Supply Stocking
  • Cleaning Methods
  • Team Collaboration

Certification

  • Food Safety Course
  • SITHFAB025: Prepare and serve espresso coffee.
  • SITXFSA005: Use hygienic practices for food safety.

Referee

Melissa Bigg

Barista trainer

aceadmin@hwcc.net.au

ph:8384 1065

Timeline

Front of House, Barista, Kitchen Hand

Goodness Coffee Co
11.2023 - Current

Administrator, Receptionist, Tour Guide

Kao Corporation
02.2011 - 01.2015

Front Of House, Kitchen Hand

Pub
10.2009 - 01.2011

Administrator (Construction, Architectural Office)

Kobata　Construction And Architectural Corporation
01.2008 - 03.2010

Cosmetics and Beauty Sale Lead

CLINIQUE At Kintesu Department Store Corporation
01.2005 - 07.2007

Front of House, Kitchen Hand

French Restaurant
04.2004 - 11.2004

Cafe Front Of House

Cafe
04.2002 - 03.2004

Associate of Language -

OSAKA　JOGAKUIN　COLLEGE

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