Lana Al Baqeri

Coomera,QLD

Summary

Dynamic and results-driven professional with experience as a Shift Supervisor at KFC, excelling in cash handling and employee training. Proven ability to enhance workplace safety and compliance with healthcare regulations. Demonstrated strong leadership and organisational skills while managing inventory and resolving customer concerns effectively. I have background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.

Overview

years of professional experience

Certification

Work History

KFC Shift Supervisor

KFC Restaurant

03.2021 - Current

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimising discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Conducted routine inspections to check quality and compliance with established specifications.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Intern

Kim Vinh Pharmacy

04.2022 - 05.2022

Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Kept pharmacy counter and related areas clean, neat and organized.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Education

Bachelor of Nursing - Health Sciences

Griffith University

QLD

10-2027

Skills

Cash handling
Employee training
Workplace safety
Staff management

Pharmacy software proficiency
Healthcare regulations compliance
Patient confidentiality

Accomplishments

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

-Certificate III in health science.

-Certificate III in hospitality.

- Certificate III in business

- RSA certificate.

Languages

English

Native or Bilingual

Arabic