Lana Andric
Summary
Dynamic and results-driven professional with a proven track record in managing national accounts and cultivating robust client relationships. Expertise in negotiating and executing high-value contracts, consistently ensuring client satisfaction and retention. Proficient in leveraging market analysis and strategic sourcing techniques to enhance cost efficiency while identifying emerging market insights that drive revenue growth. Recognized for strong collaboration skills, effective communication, and a commitment to continuous improvement, contributing to measurable outcomes in supplier negotiation and contract management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Account Manager - B-Link Program
Bunnings Group
06.2024 - Current
- Developed and executed strategic account plans to drive sales growth across national accounts.
- Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.
- Analyzed market trends to identify opportunities for revenue expansion within key accounts.
- Managed relationships with senior stakeholders, ensuring alignment on business objectives and performance metrics.
- Drove initiatives that optimized supply chain efficiencies, enhancing overall operational workflows within accounts.
- Implemented effective reporting systems to track account performance and inform decision-making processes.
- Led cross-functional teams to execute implementation strategies for complex projects.
- Developed project timelines and coordinated resources to ensure adherence to schedules.
- Managed risk assessments and created mitigation plans for potential project challenges.
- Established strong relationships with clients, ensuring clear communication throughout project lifecycle.
- Created implementation methodologies to control project costs and meet deadlines.
- Implemented structured change management processes to minimize disruption during system upgrades or process improvements.
- Designed and implemented key metrics to measure asset inventory accuracy.
- Participated in post-implementation reviews to identify areas for improvement in future projects.
National Transport Business Development Manager
Bunnings Group
10.2020 - 06.2024
- Modelling national transport solutions for suppliers
- Escalation & risk management of carrier performance
- Procurement of 3PL warehousing & distribution
- Commercial negotiation with key network carriers
- Supplier training and continuous process improvement
- Involved in RFQ/RFP tendering process
- Creating SLA Schedules for KPI
- Stakeholder relationship management
- Identified a 31% cost saving for a $9Mil account
- Onboarded $4.5Mil in revenue YTD
- Key project lead with transitioning Crossdock operation from Laverton DC to Somerton DC
- Introduced a new process for a major supplier reducing in store claims by 23%
- Conducted competitor analysis to inform pricing strategies and product positioning efforts.
- Negotiated win-win agreements with clients, suppliers, and partners for mutual benefit.
- Managed vendor relationships to ensure compliance with contractual agreements and service level expectations.
- Developed and implemented procurement strategies to optimize supplier performance and reduce costs.
- Conducted market research to identify potential suppliers and evaluate pricing trends for strategic sourcing decisions.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Conducted market research to identify new suppliers, keeping abreast of industry trends and best practices in procurement management.
- Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
- Drove standardization across procurement processes which resulted in greater consistency, improved efficiency, and reduced errors.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
Major Account Manager
Efm
05.2020 - 10.2020
- Implemented a least cost routing initiative for 2 enterprise accounts resulting in annualized customer savings of $81K & $37K respectively
- Executed a cost neutral carrier solution change for a customer to improve customer service
- Identified a cost saving for bulk freight into regional WA for a retail customer by incorporating a new carrier in the solution for bulk movements, whilst maintaining margin & transit times.
- Developed a 10% margin uplift $154k annualized by introducing a carrier specialised into the SA & NT market.
- Within 2 months of managing a new portfolio identified an inconsistent billing process for an account and implemented a process whilst managing risk with the customer
- Recognised an inefficient process with a carrier for MYER DC delivery timeslots, engaged with MYER supply chain networks from previous networking contacts, identified ASN’s shipment at pick and pack failing by educating the customer of correct process change resulted in improved turnaround time & futile charge saving of $80K for a retail enterprise account
- Managed & executed 2 rate increase conversations of 3.9% with a retail customer in fragile economic conditions
Implementation Account Manager
Efm
03.2020 - 05.2020
- Onboarded, trained and supported 24 suppliers across 5 branches by engagement, weekly meetings and support on bookings, software consigning and manifesting via 3PL’s management.
- Played a support role for a brand new account with two vocal stakeholders within the organization
- Transitioned into a permanent Account Management team after 3 months responsible for an $9Mil portfolio across various industries
- Demonstrated creativity and resourcefulness developing innovative solutions to complex problems.
- Streamlined onboarding processes for new clients, resulting in improved user experience and satisfaction.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Major Account Manager
ANC
07.2018 - 03.2020
- Portfolio management of international & national clients
- Increased GP forecast from 12% to 25% by decreasing outsourced vehicles and transitions from outdated PDAs to Driver APP’s
- Management of client processes including training & module process improvements
- After managing a key national account for 6 months ANC were offered the opportunity to expand operations & offer services within the South Australian market
- March 2019 stepped in as Acting National Account Manager for an existing major client for an interim of 12months managing 3 key states.
- HDC project implementation – Merger of 2 client sites (JBHIFI & The Good Guys) warehousing & technology integration. Project timeline of 6 weeks with tremendous results on positive NPS ratings, ANC were provided an additional region to service from a competitor
- Created a comprehensive driver module for HDC implementation in NSW that has been rolled out Nationally across all client sites
- Created an internal SOP for NSW based operations related to HDC implementation
- Nov 2019- Added an additional 4 accounts portfolio
- Implemented U-plan for a client in Victoria driving operational efficiency and customer service satisfaction, decreasing offshore resource costs and paper printing.
- Management of client processes for offshore bookings and customer service teams.
Education
BBA - International Trade & Supply Chain & Logistics Management
Victoria University
Melbourne, VIC04.2020
Skills
- Operational expertise
- Commercial insight
- Strategic risk mitigation
- Inventory management skills
- Organizational strategy development
- Customer engagement strategies
- Process optimization
- Strategic product presentation
- Strategic revenue increase
- Team development
Accomplishments
- Developed a new transformation program and implementation to our overall supply chain strategy
- Collaborated with 5 departments in the development of Bunnings Link (B-Link).
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved issue of supply which led to increased GP results for a supplier.
- Achieved a $100K saving by consolidation of all order types
- Resolved product issue through consumer testing.
- Achieved 95% on time performance by introducing KPI metrics for supplier compliance
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Developed a change to the business by implementing lead time efficiencies with a new Demand & Replenishment system
Certification
- Six Sigma- Green Belt Certification
- Bunnings Management Program Certification
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
National Account Manager - B-Link Program
Bunnings Group
06.2024 - Current
National Transport Business Development Manager
Bunnings Group
10.2020 - 06.2024
Major Account Manager
Efm
05.2020 - 10.2020
Implementation Account Manager
Efm
03.2020 - 05.2020
Major Account Manager
ANC
07.2018 - 03.2020
BBA - International Trade & Supply Chain & Logistics Management
Victoria University
Awards
- 2019 ANC Professional Achievement Award for demonstrating core values, of successful implementation of clients Home Delivery Centre cementing a long term strategic relationship
- 2018 ANC Professional Achievement Award ANC for demonstrating the value of Care, through positive attitude, responding to requests with energy, drive and dedication to helping all members of the ANC team, with whatever and whenever needed.