Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lana Bendixsen

Sydney,Nsw

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Qudos Bank
04.2023 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Worked with third-party vendors to access and analyze data and systems.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Collaborated with team members to discuss fraud trends
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.

Bar Team Leader

Merivale
09.2017 - 02.2024
  • Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
  • Streamlined bar operations by implementing effective inventory management systems.
  • Increased sales with engaging promotional events and drink specials.
  • Cultivated positive team dynamics by fostering open communication and providing constructive feedback.1
  • Developed staff skills through comprehensive training programs and ongoing mentorship.
  • Ensured a clean and safe environment for patrons, adhering to hygiene standards and safety protocols.
  • Reduced wait times for customers, prioritizing prompt service during peak hours.
  • Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
  • Played an active role in hiring decisions, conducting interviews and selecting qualified candidates to join the team.

Personal Banking Advisor

Westpac Bank
02.2022 - 04.2023
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.

Education

Bachelor of Arts And Advance Studies - Liberal Arts And Sciences

University of Sydney
Sydney, NSW

Skills

  • Price Quotes
  • Account Management
  • Customer Retention
  • Customer Order Management
  • Excellent Written and Oral Communication
  • Good Communication Skills
  • Problem Resolution
  • Time Management
  • Product Knowledge
  • Multitasking
  • CRM Software
  • Attention to Detail

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Specialist

Qudos Bank
04.2023 - Current

Personal Banking Advisor

Westpac Bank
02.2022 - 04.2023

Bar Team Leader

Merivale
09.2017 - 02.2024

Bachelor of Arts And Advance Studies - Liberal Arts And Sciences

University of Sydney

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Lana Bendixsen