Lana Burton
Frankston South,VIC
Summary
Upbeat & compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong knowledge in many mental health disorders, strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.
Overview
20
20
years of professional experience
Work History
Independent Support Worker
Amalie Services
Morning Peninsula & Surrounds, VIC
08.2021 - Current
- Maintained strong collaboration between doctors, nurses, social workers, and family members to optimize the quality of client care.
- Facilitated engagement of service users in social activities to enhance their physical health and mental wellbeing.
- Attended regular care plan reviews to maximize individual outcomes.
- Assisted clients in acquiring valuable independent living skills, including budgeting, cooking/meal prep, personal hygeine, cleaning & laundry
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Supported clients to access education, training or employment opportunities.
- Monitored the effectiveness of medications administered according to company guidelines.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Casual Temporary Administration Assistant
Julia Ross, Hoban, Affiatia, Randstad, Robyn Cartwright Personnel
Melbourne & Adelaide, VIC
09.2004 - 07.2013
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Answered incoming calls in a professional manner.
- Provided a warm welcome to visitors, attended phone calls proficiently, and efficiently managed the front reception area.
- Organized and maintained files, including electronic records.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents or ad hoc duties as required by department needs.
- Telemarketing
- Managed various staff and company events.
- Assisted management team with assigned special projects.
- Assisted with various financial tasks and projects
Retail Sales Worker
Word Bookstore
Campbelltown, SA
07.2011 - 02.2013
- Operated cash register to process customer purchases.
- Processing of customer web & instore orders
- Stock Management
- Database Management
- Banking & General Administration
- Telemarketing
Education
Volunteer Work
Skills
- Emotional Support
- First-aid and CPR
- Experienced with diabetes type 1, deaf, Autism Spectrum Disorder, ADHD, OCD, PTSD, Intellectual Disability, Borderline Personality, Brain Injury/Atrophy patients
- Meal Planning and Preparation
- Behavioral support
- Daily living assistance
- Skill Development
- Social Support
Timeline
Independent Support Worker
Amalie Services
08.2021 - Current
Retail Sales Worker
Word Bookstore
07.2011 - 02.2013
Casual Temporary Administration Assistant
Julia Ross, Hoban, Affiatia, Randstad, Robyn Cartwright Personnel
09.2004 - 07.2013
Volunteer Work
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