Lana Crawford
Sydney,NSW
Summary
Dynamic, curious Pharmacist with over 20 years healthcare experience. Proven adaptability in extensive range of fast paced community settings.
Medication expert excelling in fostering diverse stakeholder collaboration and strong interpersonal skills ensuring critical decision-making and tailored patient solutions and optimal healthcare outcomes.
Passionate about intersection of healthcare and technology, thirsty for continuous learning, love digging into data and detail, solving problems and driving operational improvement.
Overview
24
24
years of professional experience
Work History
Community Pharmacist
Walls Pharmacy
01.2025 - Current
- Oversee NSW Opioid Treatment Program managing accurate, safe and timely dosing of opioid dependent patients
- Effectively dispensed certain high risk medicines and ensured safer real-time clinical decisions by monitoring and utilising Safe Script NSW Program
- Accurately maintained and contributed to Australian Immunisation Register uploads by performing range of suitable vaccination services
Community Pharmacist
Health Advice Pharmacy
07.2015 - Current
- Enhanced pharmacy workflow efficiency by implementing an electronic diary system which improved team communication resulting in smoother transition of patient care and inventory management
- Facilitated the uptake and upskilling of dispensary team on use of electronic scripts, active script lists, electronic medication charts, improving team efficiency and streamlined workflows
- Co-ordinated with hospital and nursing home staff, relaying clinical data. Managed timely preparation of medication packs for 70 patients after hospital discharge, ensuring critical continuity of patient care
- Managed vaccination programs and promoted public health awareness by identifying opportunities for service expansion, increasing foot traffic, vaccination rates and sales by 300%
Locum Pharmacist / Pharmacist in Charge
Sydney, Blue Mountains, Northern Beaches, Central Coast, Coffs Harbour
11.2001 - Current
- Demonstrating customer focused value added expertise, I reliably and capably stepped in on short notice in a wide variety of geographical work environments, quickly adapting to new teams, diverse patient demographics, learning and mastering new processes, procedures and operating dispense and point of sale systems.
- Stayed up-to-date with industry trends, attending professional development seminars to maintain knowledge of new medications and therapies.
- Analyzed workflow processes, identifying areas for improvement, streamlining operations effectively and ensured compliance with regulatory standards.
Community Pharmacist
Vale Medical Centre Pharmacy
05.2024 - 02.2025
- Conducted comprehensive analyses of pharmacy operations by implementing inventory management processes to maintain optimal stock levels, reduced waste, increased dispensary efficiency to meet and satisfy the needs of patients more effectively
- Built rapport and strong relationships with local Doctors and health care providers leading to improved patient care, prescribing practices and medication management.
- Improved patient health outcomes by explaining complex health information in an understandable way; counselled patients on proper medication usage, potential side effects and health management strategies.
Community Pharmacist
Leura Pharmacy
10.2021 - 07.2024
- Managed high volume of prescriptions daily by effectively prioritising tasks and organising workflow to increase efficiency and accuracy in fast-paced environment
- Optimised therapeutic outcomes and resolved challenges in unprecedented out of stock medications through proactive stock management and advising prescribers and patients on suitable alternatives
- Maintained excellent customer service and attention to detail, provided comprehensive medication and healthcare advice by developing tailored solutions, addressing individual concerns and prioritising patient care
Community Pharmacist
Priceline Pharmacy
07.2015 - 05.2024
- Trained and developed junior staff on pharmacy operations and customer service protocols during the uncertainty of COVID-19 pandemic to enhance overall team efficiency and customer satisfaction.
- Supervised and coached team of pharmacy technicians and mentored pharmacy interns to foster their growth as future professionals, sharing knowledge of best practices and real-world experience.
- Spearheaded an initiative to offer clinical services such as blood pressure monitoring, weight loss counselling, and diabetes education. As a natural problem solver, I drove growth and attracted new VIP customers through community engagement and local marketing initiatives, positioning the pharmacy as a vital community hub.
Managing & Compounding Pharmacist
Health Information Pharmacy
07.2006 - 08.2008
- Oversaw daily pharmacy operations, including the preparation of individualised compounded preparations ensuring accuracy and compliance with regulatory standards and protocols.
- Developed and updated policies and procedures, and executed a comprehensive business plan that achieved and maintained accreditation for the Quality Care Pharmacy Program and formed strategic partnerships with local businesses to enhance customer loyalty and service offerings
- Developed training programs and ran regular team meetings with pharmacy staff, promoting a culture of continuous improvement, open communication, improved service delivery and operational efficiency.
- Prepared and presented monthly business review to owners, head office and business coach. Developed strategies for business growth, increased revenue with strategic pricing adjustments and promotions based on market and stock analysis.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development
Managing and Accredited Consultant Pharmacist
Condell Park Pharmacy
07.2002 - 07.2006
- Conducted comprehensive home medication reviews, engaged with patients in their home, evaluated patient data, documented findings, developed tailored solutions in a written report to GPs to improve medication therapy and facilitate optimal patient health outcomes
Education
Bachelor Of Pharmacy -
University of Sydney
NSW2000
Skills
- Adaptability and flexibility
- Stakeholder collaboration and management
- Clinical Workload Knowledge
- Healthcare product knowledge
- Critical, analytical thinking and decision making
- Creative Problem Solving
- Organised and detail orientated
- Quality and Process Improvement
- Customer service and support
- Continuing education commitment
- Strong interpersonal skills
- Verbal communication and written documentation
Timeline
Community Pharmacist
Walls Pharmacy
01.2025 - Current
Community Pharmacist
Vale Medical Centre Pharmacy
05.2024 - 02.2025
Community Pharmacist
Leura Pharmacy
10.2021 - 07.2024
Community Pharmacist
Health Advice Pharmacy
07.2015 - Current
Community Pharmacist
Priceline Pharmacy
07.2015 - 05.2024
Managing & Compounding Pharmacist
Health Information Pharmacy
07.2006 - 08.2008
Managing and Accredited Consultant Pharmacist
Condell Park Pharmacy
07.2002 - 07.2006
Locum Pharmacist / Pharmacist in Charge
Sydney, Blue Mountains, Northern Beaches, Central Coast, Coffs Harbour
11.2001 - Current
Bachelor Of Pharmacy -
University of Sydney
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