Lana Di Cicco Torel
Malabar,NSW
Summary
Driven Administrative Assistant with proven expertise in office management and customer service, honed at MULTICAR TRANSPORT. Excelled in database entry and fostering client relations, ensuring efficiency and confidentiality. Demonstrated ability to manage multiple projects, achieving results through advanced Microsoft Excel skills and professional communication.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
MULTICAR TRANSPORT
01.2015 - 03.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Prepare and track documentation from start to finish
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
C.E.T. Graphic Materials
02.2013 - 01.2015
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Facilitated the development of strong vendor relationships through consistent communication on payment schedules.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Advanced Diploma - Business
Australis Institute of Technology And Education
Sydney02.2024
Diploma - Business
Australis Institute of Technology And Education
Sydney, NSW01.2023
Certificate IV - Business
Australis Institute of Technology And Education
01.2022
Diploma - Leadership And Managment
Pacific Training Group
Sydney, NSW05.2021
Bachelor of Science - INTERNATIONAL RELATIONS
University Center Foundation Saint Andre
SAO PAULO - BRAZIL12.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Microsoft Excel
- Customer and client relations
- Office Management
- Professional Communication
- Database entry
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
MULTICAR TRANSPORT
01.2015 - 03.2019
Administrative Assistant
C.E.T. Graphic Materials
02.2013 - 01.2015
Advanced Diploma - Business
Australis Institute of Technology And Education
Diploma - Business
Australis Institute of Technology And Education
Certificate IV - Business
Australis Institute of Technology And Education
Diploma - Leadership And Managment
Pacific Training Group
Bachelor of Science - INTERNATIONAL RELATIONS
University Center Foundation Saint Andre
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