Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LANA FOX

Brisbane,QLD

Summary

Dynamic worker, with a friendly and approachable persona.

I am a confident and highly organized administrative professional with experience in a busy healthcare office environment. This enables me to rapidly assimilate and learn processes applicable to in-house operations which I am eager to learn and apply.

Overview

14
14
years of professional experience

Work History

Medical Receptionist

Tyack Health
Manly West, QLD
09.2020 - Current
  • Successfully managed customer service, appointment management, billing, and administration tasks in the front office to enhance workflow efficiency.
  • Provide patient registration services, ensuring accurate updates are made to their electronic records.
  • Organizing and managing medical records and documents to ensure accuracy of electronic files.
  • Process referrals for specialist care.
  • Managed supply inventory for office areas, ensuring timely reordering and efficient stocking of shelves.
  • Performed data entry tasks related to patients' medical records.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Relayed patient messages to appropriate staff in a prompt manner.
  • Professionally communicated with physicians, nursing staff, and medical assistants to carry out daily tasks.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Communicated with patients with compassion, while keeping medical information private.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.

Allied Health Assistant

Tyack Health
Manly West, QLD
04.2015 - 09.2020
  • Demonstrated strong adaptability skills, taking the lead on tasks and strong communication skills to meet demands
  • Deliver customer services using excellent service practices across multiple channels to clients.
  • Worked closely with chiropractors, and physiotherapists to provide professional massage therapy.
  • Provided comfortable, private, and curtained consulting areas.
  • Responded promptly to emergency situations according to established protocols.
  • Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
  • Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
  • Adapted pressure and techniques based on client feedback and tolerance levels.
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction.

Lash Technician

Vanity Lux Lashes
Newstead, QLD
10.2018 - 06.2019

Waitress

Marina Crest
Manly, QLD
06.2010 - 03.2018

Education

High School Diploma -

Kimberley College
Brisbane, QLD
12-2014

Skills

  • Excellent verbal communication
  • Written skills
  • Interpersonal skills
  • Listening
  • Questioning
  • Building rapport
  • Calm under pressure
  • Decisive under pressure
  • Time management
  • Prioritization
  • Working independently
  • Working within a team environment
  • Professionalism
  • Strong work ethic
  • Factual reporting
  • Empathetic listening
  • Asking leading questions
  • Medical Billing
  • Referral Verification
  • Front Desk Operations
  • Mail Management
  • Medical Records Management
  • Patient Relations
  • Electronic Medical Records
  • Appointment Scheduling
  • Telephone Etiquette
  • Paperwork coordination

References

Jenny Honeyman, Practice Manager @ Tyack Health

Ph: 3249 5333

Email: admin@tyackhealth.com.au

Timeline

Medical Receptionist

Tyack Health
09.2020 - Current

Lash Technician

Vanity Lux Lashes
10.2018 - 06.2019

Allied Health Assistant

Tyack Health
04.2015 - 09.2020

Waitress

Marina Crest
06.2010 - 03.2018

High School Diploma -

Kimberley College

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LANA FOX