Lana Guest
BITTERN,VIC
Summary
As an organized and dependable candidate, I consistently demonstrate the ability to effectively manage multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to team success and achieve collective goals. With a strong commitment to excellence and a proactive approach, confident in making a valuable contribution to any organization.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Mercy Health Home Care Services
Mornington, VIC
10.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered positive relationships with clients'' families through open communication channels, addressing concerns promptly, and involving them in care decisions whenever possible.
Agricultural Contractor
S & D Strange Agricultural Contractors
Bittern, VIC
01.2021 - 09.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Used large tractors to cut and plow land according to job specifications, consistently meeting deadlines with quick, accurate work.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
VIP Services Coordinator
Crown Perth
Burswood, WA
11.2016 - 12.2018
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Guest Services Advisor
Crown Melbourne
Southbank, VIC
10.2014 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Food & Beverage Attendant
Crown Melbourne
Southbank, VIC
10.2012 - 10.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Housekeeping Attendant
Hamilton Island Enterprises
Hamilton Island, QLD
10.2011 - 09.2012
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate III - Individual Support Disability & Aged Care
Employ Ease
Certificate III - Hospitality
Crown College
10.2012
Westernport Secondary College
02.2005
Skills
- Customer Satisfaction
- Office Operations
- Reading Comprehension
- Administrative Support
- Critical Thinking
- Special Projects
- Scheduling Appointments
- Agricultural Technologies
- Social Media Networking
- Calendar and Scheduling Software
- Problem Anticipation and Resolution
- Event and Party Planning
- Vendor Interaction
- VIP Services
- Cognitive Behavior Practices
- Dynamic Communication Skills
Timeline
Service Coordinator
Mercy Health Home Care Services
10.2023 - Current
Agricultural Contractor
S & D Strange Agricultural Contractors
01.2021 - 09.2023
VIP Services Coordinator
Crown Perth
11.2016 - 12.2018
Guest Services Advisor
Crown Melbourne
10.2014 - 11.2016
Food & Beverage Attendant
Crown Melbourne
10.2012 - 10.2014
Housekeeping Attendant
Hamilton Island Enterprises
10.2011 - 09.2012
Certificate III - Individual Support Disability & Aged Care
Employ Ease
Certificate III - Hospitality
Crown College
Westernport Secondary College