Lana Harris-Dent
Frankston South,Melbourne
Summary
I am an enthusiastic, hard-working, and positive person who always strives to achieve the highest possible standard. I am calm under pressure and have 5+ years of excellent customer service skills. Although I am new to the industry, I have a big passion.
Overview
7
7
years of professional experience
Work History
Barista/Front of House
Bütterken Bakery
08.2023 - Current
- As a front of house team member at Bütterken Bakery, I have adopted essential customer service skills to achieve ultimate customer satisfaction.
- My roles include customer service, packaging and displaying products for sale, making coffees, taking photos and posting on social media, answering the company phone and solving any complaints and inquiries.
- I have also been afforded the responsibility of preparing the bakery for open and ensuring all closing procedures are followed.
Administration Assistant
Border Express
11.2022 - 09.2023
- In the role of administrative assistant, my duties were high pressure and included scheduling transportation services, planning routes and assigning drivers.
- I was also responsible for contacting and communicating with customers and stores to implement improved transportation administration policies and procedures, while processing purchase orders and payments.
Freight Handler 2IC & Forklift Operator
Border Express
04.2022 - 09.2023
- As a freight handler and forklift driver, I managed the movement and storage of incoming and outgoing freight.
- My duties included loading and unloading materials, ensuring the safety of goods being moved, maintaining freight records, and keeping track of the storage locations of freight within the warehouse.
Retail Assistant
Woolworths
06.2017 - 08.2022
- Working at Woolworths gave me experience in a variety of departments.
- Each helped me gain and improve my skills in leadership, time management, working autonomously as well as part of a team.
- It taught me the importance of every department working together to ensure the store runs efficiently to create a favourable customer experience for both instore and online shoppers.
Education
Certificate IV in Interior Decoration -
Design School Online
08.2025
Certificate of Year 12 Completion -
Frankston High School
11.2020
Certificate III in Sport and Recreation -
Frankston High School
11.2019
Skills
- Keen and Fast Learner
- Organised
- Detail Oriented
- Multitasking Skills
- Creative
- Adaptable
Voluntary Experience
Dogs for Kids with Disabilities / Assistance Dogs Australia, 01/01/15, 06/30/20, My family and I raised Assistance Dog puppies from aged 8 weeks to 24 months. We were responsible for providing a loving home, basic obedience training, and exposing the pups to a variety of environment to prepare them for the next phase of their training and to eventually work with children as Assistance and Therapy dogs. In addition, I volunteered at fundraising events, hosting functions for clients, supporters and sponsors.
References
- Bethany Royle, Woolworths, 0417 149 194
- Kim Michod, Dogs for Kids with Disabilities Ltd, 0407 051 051
- Jessica Hunt, Bütterken Bakery, 0426 820 494
Timeline
Barista/Front of House
Bütterken Bakery
08.2023 - Current
Administration Assistant
Border Express
11.2022 - 09.2023
Freight Handler 2IC & Forklift Operator
Border Express
04.2022 - 09.2023
Retail Assistant
Woolworths
06.2017 - 08.2022
Certificate IV in Interior Decoration -
Design School Online
Certificate of Year 12 Completion -
Frankston High School
Certificate III in Sport and Recreation -
Frankston High School
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