Lana Joyce Donovan
Bakers Creek,QLD
Summary
I am a friendly happy natured person I am responsible reliable and approachable. I have the ability to work unsupervised as well as being involved as a team member. I am always willing to undertake new tasks and welcome new work challenges. Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
2026
2026
years of professional experience
Work History
Bakery Assistant
Rustic Crumb
Mackay , QLD
07.2025 - Current
- Assisted in baking a variety of breads and pastries daily.
- Maintained cleanliness and organization of the baking area and equipment.
- Packaged finished products for display and customer orders efficiently.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Operated cash register accurately when processing customer payments.
- Barista Trained
School cleaning and Covid cleaning
QLD Government Education Department
01.2019 - 01.2020
- School cleaning and Covid cleaning at Elliott Heads State School, Bargara State school, Bundaberg State High School, Wongara State School.
Kitchen hand / food prep
Freshfields Foodworks
01.2018 - 01.2019
- Duties included, cooking, customer service, money handling.
- Assisted chefs in food preparation and ingredient assembly.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
Fruit and veg/Cashier Assistant
Killarney Co Op Foodwo
Killarney , Qld
01.2016 - 01.2018
- Duties included, Stock ordering/control, price changes, tickets, unloading, wastage control, stock rotation, front end displays, weights and measurements, checkout operator, money handling, customer service, deliveries, online shopping portal, fridge/freezer stocking.
- Full Stock-Take procedures of the Fresh Produce Department.
- Date checking in Dairy / Freezer Department.
- Grocery Stocking plus stock rotation and date coding.
- I believe I demonstrate great Customer Service and always willing to learn new procedures.
- Maintaining a clean and safe work environment.
Kitchen hand/cleaner
Condamine Sports Club/Warwick Golf Club
01.2009 - 01.2016
- Duties included, Cooking, stock ordering, food preparation, functions, health and safety food temperatures, waitressing, customer service, cleaning the kitchen as well as cleaning both clubs.
- Prepared and organized ingredients for menu items in fast-paced kitchen environment.
Gally Assistant
Lady Musgrave
Burnett Heads , QLD
2020 - 2021
- Operated espresso machines and grinders to ensure consistent quality.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Provided customer service to clients, including instruction on safety protocols.
Education
Food Safe, Open Drivers Licence, Barista.
Skills
- Punctual and reliable
- Food safety standards
- Team worker
- Barista trained
- Efficient and fast
- Customer service
- Ability to work unsupervised
- Willing to take on new tasks
- Welcomes new work challenges
- Friendly and approachable
- Responsible
Timeline
Bakery Assistant
Rustic Crumb
07.2025 - Current
School cleaning and Covid cleaning
QLD Government Education Department
01.2019 - 01.2020
Kitchen hand / food prep
Freshfields Foodworks
01.2018 - 01.2019
Fruit and veg/Cashier Assistant
Killarney Co Op Foodwo
01.2016 - 01.2018
Kitchen hand/cleaner
Condamine Sports Club/Warwick Golf Club
01.2009 - 01.2016
Gally Assistant
Lady Musgrave
2020 - 2021
Food Safe, Open Drivers Licence, Barista.