Lana Kennedy
Melbourne,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problemsolving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Pick Packer
Mecca
Melbourne, Victoria
10.2024 - Current
- Packed customer orders efficiently using specialized equipment.
- Utilized equipment to accurately pack customer orders.
- Ensured precise packing of customer orders using appropriate tools.
- Collaborated with team members to enhance operational efficiency.
- Worked alongside colleagues to streamline packing processes.
- Partnered with coworkers to optimize workflow and productivity.
Document Processor
Fuji Data Managment Soulutions
Melbourne, VIC
07.2024 - 08.2024
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, always adhering to company policies and regulations.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Food Process Worker
Mission Foods
Melbourne, VIC
02.2024 - 06.2024
- Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
- Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
- Enhanced production efficiency by calibrating and maintaining food processing equipment on a regular basis.
- Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
- Prepared ingredients for processing, ensuring accurate measurements according to recipe specifications.
Warehouse Storeperson
LK Licensys
Melbourne, VIC
11.2023 - 01.2024
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
- Enhanced warehouse efficiency by implementing and maintaining optimal organization systems.
Customer Service Officer
Serco Australia
Melbourne, VIC
01.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Delivered exceptional customer service to every customer.
- Responded to customer requests for products and services.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Telstra
Melbourne, VIC
04.1999 - 01.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions.
Administrative Assistant
Royal Selangor PTY LTD
Melbourne, VIC
01.1994 - 02.1999
- Answered multi-line phone system, routing calls, delivering messages.
- Maintained confidentiality of sensitive information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Certificate III - Business
Melbourne Polytechnic
Melbourne, VIC01.2022
Victorian Certificate of Education -
Mullauna Secondary College
01.1993
Skills
- Packaging and Labeling
- Stock replenishment
- Warehouse Organization
- Pallet Jack Handling
- Loading and unloading
- Order Picking
- Microsoft Office 360
- Clinic to Cloud
- Customer Service
- Filing/collating documents
- Data Entry
- Diary management
- Medical Terminology/Processing
- Medical Accounts
- Switchboard operation
- Customer dispute resolution
- In bound Calls
- Outbound calls
- Processing sensitive documentation with due diligence
- Handling customer enquiries
- Time management
- SAP
- Process Direct
- Order fulfillment
- Quality control
- Packing techniques
- Equipment operation
- Warehouse organization
- Team collaboration
References
To be advised upon request.
References
References available upon request.
Timeline
Pick Packer
Mecca
10.2024 - Current
Document Processor
Fuji Data Managment Soulutions
07.2024 - 08.2024
Food Process Worker
Mission Foods
02.2024 - 06.2024
Warehouse Storeperson
LK Licensys
11.2023 - 01.2024
Customer Service Officer
Serco Australia
01.2022 - 11.2023
Customer Service Representative
Telstra
04.1999 - 01.2001
Administrative Assistant
Royal Selangor PTY LTD
01.1994 - 02.1999
Certificate III - Business
Melbourne Polytechnic
Victorian Certificate of Education -
Mullauna Secondary College