Lana Khoury
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Turner Hastings
05.2022 - Current
Business Development Manager
Toll Group
04.2014 - 04.2016
Business Development Manager
DHL Supply Chain
08.2011 - 04.2014
Architectural Sales Representative
Rocks On
01.2011 - 08.2011
Field Sales Representative
TNT Express
05.2007 - 12.2010
Internal Sales Manager
TNT Express
05.2005 - 05.2007
Internal Sales Executive, Wine Specialist, Team Leader
UPS
08.2000 - 04.2005
Customer Service
UPS
06.1999 - 08.2000
Education
Certificate - Business Office Administration
Sydney Institute of Technology
01.1998
Higher School Certificate - undefined
Beverly Hills Girls High School
01.1996
Skills
- Customer service
- Relationship building
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Team development
- Product and service solutions
- Account management
Hobbies and Interests
Cooking, Interior Design, Spending time with friends and family
Accomplishments
- Responsible for receiving multiple 5 star reviews for Excellent Customer Service on Turner Hastings Website
- Received award and recognition from Sales Director for Management Excellence
- Integral part of a team selected to develop a training document which was rolled out nationally
- Promoted to Field Sales in 2007
Training
- 2008 BlackDot Management Sales BlackDot Consulting
- 2007 Certificate IV Customer Contact Academy of Learning
- 2007 Selling Excellence TNT Express
- 2008 Powerpoint and Excel Forrest Training
- 1997 Certificate in Business Office Administration Sydney Institute of Technology
Timeline
Customer Service Representative
Turner Hastings
05.2022 - Current
Business Development Manager
Toll Group
04.2014 - 04.2016
Business Development Manager
DHL Supply Chain
08.2011 - 04.2014
Architectural Sales Representative
Rocks On
01.2011 - 08.2011
Field Sales Representative
TNT Express
05.2007 - 12.2010
Internal Sales Manager
TNT Express
05.2005 - 05.2007
Internal Sales Executive, Wine Specialist, Team Leader
UPS
08.2000 - 04.2005
Customer Service
UPS
06.1999 - 08.2000
Certificate - Business Office Administration
Sydney Institute of Technology
Higher School Certificate - undefined
Beverly Hills Girls High School
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