Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lana Lupton

Brisbane,Australia

Summary

Dynamic Account Manager with extensive experience at AWX, excelling in client management and compliance monitoring. Proven track record in resolving conflicts and enhancing employee onboarding processes. Skilled in fostering relationships and ensuring organizational objectives are met, contributing to a streamlined recruitment strategy and improved workplace safety.

Overview

8
8
years of professional experience

Work History

Account Manager

AWX
Heathwood, QLD
10.2024 - Current
  • Maintained accurate records of all client interactions in the online system.
  • Resolved staff complaints in a timely manner.
  • Monitored compliance for reporting purposes.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Evaluated the effectiveness of existing safety systems and processes through regular audits.
  • Conducted comprehensive on-site inspections of facilities to identify potential health and safety risks.
  • Maintained records related to workplace injuries, illnesses and hazardous conditions in accordance with applicable laws.
  • Maintained employee records, ensuring accuracy and confidentiality of all documents.
  • Answered questions from current or potential employees regarding HR-related matters.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
  • Developed job postings for open positions and managed applicant tracking system.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Performed payroll functions including calculating hours worked and overtime pay rates.

ON SITE RECRUITMENT CONSULTANT

AWX
Heathwood, Australia
03.2022 - 10.2024
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Collaborated with onsite supervisors & production management to ensure recruitment strategies were aligned with organizational objectives.
  • Onboarding activities such as VEVO, Reference & National police checks.
  • Maintained accurate compliance records of all applicants' throughout the recruitment process.
  • Provided feedback to employees on their performance and progress as well as addressing any performance/behavioural concerns.
  • Investigated and reported on occurrences documented on employee incident and accident reports.
  • Performed ad hoc / daily reporting as requested by management.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Resolved discrepancies between payroll records and employee inquiries.

RECRUITMENT CONSULTANT

Lite N Easy
Brisbane, Australia
07.2021 - 03.2022
  • Screened resumes, conducted phone interviews, and organized in-person interviews for shortlisted candidates.
  • Assisted in onboarding activities such as background checks, orientation sessions.
  • Prepared offer letters for successful applicants.
  • Collaborated with other departments to ensure smooth onboarding of new hires.

RESOURCE CONSULTANT

AWX
Albion, Australia
07.2018 - 07.2021
  • On site Account Management of seasonal contracts.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Maintained accurate records of all applicants' information throughout the recruitment process.

ROSTER COORDINATOR

Mediserve Nursing Agency
Brisbane CBD, Australia
05.2017 - 07.2018
  • Coordinated and maintained daily bookings for facilities, ensuring accuracy and timeliness.
  • Monitoring overtime hours worked by employees, ensuring compliance with labor laws and regulations related to staffing processes.
  • Assisting with the recruitment process.
  • Developed relationships with different facilities within the public and private sectors.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Education

CertifIcate III - Business Administration

TAFE Queensand
Brisbane, QLD
01.2008

Skills

  • Client management
  • Employee onboarding
  • Conflict resolution
  • Interpersonal communication
  • Compliance monitoring

References

References available upon request.

Timeline

Account Manager

AWX
10.2024 - Current

ON SITE RECRUITMENT CONSULTANT

AWX
03.2022 - 10.2024

RECRUITMENT CONSULTANT

Lite N Easy
07.2021 - 03.2022

RESOURCE CONSULTANT

AWX
07.2018 - 07.2021

ROSTER COORDINATOR

Mediserve Nursing Agency
05.2017 - 07.2018

CertifIcate III - Business Administration

TAFE Queensand

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