Summary
Overview
Work History
Education
Skills
References
Special Attributes
Timeline
Generic

Lana Murray-King

NSW Ghinni Ghinni ,Australia

Summary

Dear Haring Manager,

I am applying for few deferred positions.

1. Having over 20 years of experience in the Hospitality Business Management industry, I have gained invaluable skills and extensive understanding of customer engagement and Brand power. I develop strong relationships by anticipating client needs, remaining culturally aware and being an active listener. Throughout my career I have worked autonomously and in a team environment, as a learner and a leader, reinforcing my problem-solving ability. I am an energetic extrovert who values integrity, communication and consistency. I have a strong work ethic with a passion for helping people. I am reliable, responsible, punctual and professional with dedication to my job and significant experience in day-to-day operations, planning accountability and directing all services. I can turn ideas into logical strategies, implement systems, increase guest population and company reputation. Forward-thinking, able to handle any obstacle efficiently and effectively. I pride myself in my honesty and loyalty to my employers.

2. In 2024 I finished my new qualifications with Certificate III in Individual Support Ageing and Disability.

I study through Skills Generation and owned my experience by working and passing my vocational placement at Wesley Mission Dovetree, Seventeen Mile Rocks Rd, Sinnamon Park, Brisbane. ( Reference contact number is available).

Reasonably i moved to NSW Ghinni Ghinni, Moto and looking for a job.

I am seeking to leverage my expertise in an organisation where my skills and accomplishments can be beneficial. My background aligns perfectly with the qualifications you are seeking for your position and I believe I would be a valuable addition to your company.

This position requires flexibility, compassion and a people-centric nature, skills that I have used as a support worker. I able to work independently and as a contributing member of a health care team. My contributions include working with physicians, nurses and fellow personal support workers while providing the highest level of patient centred care approach. I treated every individual as a unique person with their own identity, not a medical condition. I support individuals in maintaining independence and making choices that align with their goals and desires.

I am able managing with computer record-keeping, having worked extensively in a reporting environment.

I would appreciate the opportunity to be part of such a remarkable organisation, and I hope to hear from you soon to schedule the interview.

Thank you for your time and consideration.
Best regards,
Svetlana (lana) Murray-King
Email address: lanamurrayking@gmail.com
Phone Number:0432420906

Overview

28
28
years of professional experience

Work History

Animal Care & OP Shop Retail Volunteer

RSPCA
Brisbane, Wacol
01.2023 - Current
  • Animal care
  • Cleaning animals' facilities, feeding and administer prescribed medicine.
  • Hygiene control and sanitization
  • Assisting animals with socializing, enrichment, walking and exercising
  • Laundry work duty, washing and general cleaning.
  • Prepare animals for adoption and fostering.
  • Provide love, care and support.
  • Op Shop Retail
  • Assist customers with gratitude for supporting RSPCA
  • Merchandising and presenting the shops clothing, homewares, books, games, toys and furniture
  • Sorting, handing and tagging stock. Stock control.
  • Cash handling, use of EFTPOS machine and cash register.
  • Housekeeping shop duties
  • Promoting and advertising RSPCA to customers
  • Represent RSPCA Qld Op Shop team and brand through passion and love for animal welfare.

Individual private support worker & Disability

Wesley Mission
Brisbane
09.2024 - 11.2024
  • Personal care:Assists with daily living activities such as bathing, dressing, grooming, toileting, eating,..
  • Household Tasks:Helps with meal planning, cooking, cleaning, gardening, grocery shopping and personal needs to maintain a comfortable living environment. Providing diverse activities such as arts and crafts or games.
  • Mobility Support:Assists with getting in and out of bed, vehicles, and public transport to facilitate movement.
  • Social Engagement:Coordinates and provides companionship for social activities and helps clients connect with friends, family and community.
  • Health Monitoring:Observes clients physical and mental health, administers prescribed medication, therapy healing , and reports any concerns to healthcare professionals.Skill Development:Supports clients in developing new skills and abilities to foster greater independence though achieving involved presence games, lessons, activities and..
  • Companionship and Emotional Support:Provides emotional support, companionship, understanding and action.
  • Safety:Monitors the environment to ensure it is safe and free from hazards.

My Goal of a Disability Support Worker:

is to empower individuals with disabilities to live more independent, fulfilling, and dignified lives. By providing customized support, workers enable clients to pursue their goals and enhance their overall well-being.

Company Director/Head Chef

Abu Asa Libnan Catering Company
Johannesburg, SA
03.2015 - 11.2022
  • Company Overview: Founder and director of privately owned Catering company. Catering weekly at food markets such as the Fourways Farmers Market (https://www.ffmarket.co.za/) - Similar to Eat Street Northshore in Brisbane - Including regular catering at live music and business events.
  • Trading and catering at private and Corporate Events, Functions, Fairs, Concerts, Parties, Universities, Local food Markets, etc.
  • Responsibilities and control for quality and standard of food and beverage
  • Stock control and purchases
  • Safety and hygiene
  • Food preparation, cooking, serving, advertising and presenting
  • Designing unique recipes and menus
  • Food costing, control, inventory, Laboure and wastage
  • General HR responsibilities
  • Staff training and staff motivation
  • Customer Liaison
  • Founder and director of privately owned Catering company. Catering weekly at food markets such as the Fourways Farmers Market (https://www.ffmarket.co.za/) - Similar to Eat Street Northshore in Brisbane - Including regular catering at live music and business events.
  • Building a new business from the ground up with increased revenue of 20% each year.
  • Being nominated one of the top 10 best catering companies out of 280 selected candidates and being invited to cater at prestigious highly profitable and corporate events, festivals.

General Manager

Bilene Club Lodge
Bilene, Mozambique
03.2006 - 12.2014
  • Company Overview: Bilene Club Lodge is a self-catering timeshare holiday resort situated on the coat of the Indian Ocean in Bilene, Mozambique. The resort features 16 units accommodating up to 96 people. (https://dreamresorts.co.za/hotels-resorts/bilene/explore/)
  • Managerial duties and Guest Liaison
  • General PRO and Guest relationship management
  • Administrative functions and Reservation
  • Workplace Health and Safety
  • Payment collections, budget, finances control, invoicing
  • Dealing with all company reps and negotiating prices
  • Staff training, motivation and disciplining
  • Housekeeping management. Room inspections, stock control, laundry
  • Organizing and planning guest activities during the duration of stay
  • General control and maintenance of the lodge buildings and garden
  • Food catering by request
  • Bilene Club Lodge is a self-catering timeshare holiday resort situated on the coat of the Indian Ocean in Bilene, Mozambique. The resort features 16 units accommodating up to 96 people. (https://dreamresorts.co.za/hotels-resorts/bilene/explore/)
  • Increased the overall occupation/bookings of the lodge from 53% to 100% with online promotion, grounds development, excited guests activities, professionalism of staff productivity.
  • Built a very successful new team from the ground up with continues staff development and training resulting in increased cervices, hospitality and positive reviews.

Guest Relation Manager/Head Chef

Gecko Lodge
Hazyview, SA
02.2004 - 03.2006
  • Company Overview: Gecko Lodge is a fully contained private lodge situated on a 35ha farm and within 10km of the Kruger National Park. (https://www.geckolodge.co.za/)
  • General Guest Relation managerial duties for a running lodge of 34 chalets. Accommodates 138 people
  • Providing flawless, upscale, professional and high-class guest service experience
  • Coordinate and manage communication between guests and staff.
  • Problem solving
  • Management & Organizing special events, conferences, celebrations
  • Monitoring and budget control
  • Coordinate with florists, local tourism, luggage services, etc.
  • Reservation & financial transaction
  • Staff training and motivation
  • Controlling and directing the food preparation process, cooking, serving, presentation
  • Create unique and profitable menus. Food costing & purchases
  • MEETING & Greeting
  • Monitoring and controlling of stock levels. Placing&collecting orders
  • Safety and hygiene: lodge, entrance, restaurant, laundry, kitchen, bathrooms, rooms, parking, garages…
  • Gecko Lodge is a fully contained private lodge situated on a 35ha farm and within 10km of the Kruger National Park. (https://www.geckolodge.co.za/)
  • Increased the overall rating and positive reviews of the lodge from 3.6 stars to 4.8 stars by providing a high level of communication between staff and customers, employers and employees, increase providing services.
  • Increased the company(lodge) press coverage of market recognition by 12%
  • Major inhouse restaurant revenue growth by transforming the restaurant menu to include a large variety of authentic food.

General Manager

Nalana Lodge - Welgevonden Game Reserve
Waterberg District, SA
10.1997 - 02.2004
  • Company Overview: Nalana Lodge is a luxury private time share and part of the Welgevonden Game Reserve that comprises 37 000 hectares of diverse landscapes and geology and a plethora of South Africa's most stunning wildlife in the heart of the rich ecosystem. (https://www.welgevondengamereserve.org/)
  • General Managerial duties for running the Syndicat members lodge
  • Provide knowledgeable information for guest safety in the big five-game reserve
  • Guest Liaison
  • Housekeeping included laundry management and control
  • Food catering for the guest by request
  • Supervising all religious guest traditions
  • Controlling the maintenance of the lodge, chalets, pool, game drive vehicle, garden and etc
  • Assistance with guest itineraries and activities
  • General PR and GR management duties
  • Assisting with Game drives
  • Organising and preparing Game drive breakfasts, snacks and drinks
  • Stock control, orders placing and inventory
  • Nalana Lodge is a luxury private time share and part of the Welgevonden Game Reserve that comprises 37 000 hectares of diverse landscapes and geology and a plethora of South Africa's most stunning wildlife in the heart of the rich ecosystem. (https://www.welgevondengamereserve.org/)
  • Increased the loyalty and customers satisfaction by creating;
  • Highly educational and exited bush walks and game drive activities
  • Developed new ideas of service providing and lodge facilities presentation
  • Create exiting and delicious food catering menu
  • Excellent staff performers

Education

Certificate III in Individual Support Ageing And D

Skills Generation
06.2024 - 11.2024

Degree - Hospitality Business Management & Psychology of Official service activities and Performance

STATE UNIVERSITY OF ST. PETERSBURG

Graduate Diploma - Early Childhood Teaching

N1 HIGH PEDAGOGICAL INSTITUTE
ST. PETERSBURG

Skills

  • Organizational skills
  • Multi-tasking
  • Communication skills
  • Interpersonal skills
  • Leadership
  • Budget management
  • Creative independence
  • Operational knowledge
  • Policy adherence
  • Guest accommodations
  • Property maintenance
  • Customer service
  • Food standards enforcement
  • Food and beverage knowledge
  • Signature dish creation
  • Attention to detail
  • Problem solving
  • Creativity
  • Financial planning
  • Budget control
  • Hiring
  • Training
  • Marketing oversight
  • Promotional materials
  • Menu planning
  • Stock control
  • Kitchen inventory
  • Hygiene and safety
  • Microsoft Excel

References

On request

Special Attributes

  • Respectful
  • Excellent professional
  • Excellent leadership skills and organization
  • Hard working
  • Abstract thinker
  • Self-driven
  • Self-asserted and patient
  • High integrity
  • Inquiring mind
  • Honesty and loyalty
  • Excellent attention to details and problem solving
  • Empathetic

Timeline

Individual private support worker & Disability

Wesley Mission
09.2024 - 11.2024

Certificate III in Individual Support Ageing And D

Skills Generation
06.2024 - 11.2024

Animal Care & OP Shop Retail Volunteer

RSPCA
01.2023 - Current

Company Director/Head Chef

Abu Asa Libnan Catering Company
03.2015 - 11.2022

General Manager

Bilene Club Lodge
03.2006 - 12.2014

Guest Relation Manager/Head Chef

Gecko Lodge
02.2004 - 03.2006

General Manager

Nalana Lodge - Welgevonden Game Reserve
10.1997 - 02.2004

Degree - Hospitality Business Management & Psychology of Official service activities and Performance

STATE UNIVERSITY OF ST. PETERSBURG

Graduate Diploma - Early Childhood Teaching

N1 HIGH PEDAGOGICAL INSTITUTE
Lana Murray-King