Lana Quinlan
Cinnabar,Australia
Summary
Dynamic and results-oriented professional with extensive experience at Foodworks, adept in operational efficiency and organizational skills. Excelled in leading teams, enhancing customer satisfaction, and streamlining operations. Demonstrated strong problem-solving abilities and excellent communication, contributing significantly to workplace productivity and positive outcomes.
Motivated student with practical experience in project management and team leadership. Demonstrated strengths include critical thinking, research skills, and adaptability to thrive in fast-paced environments. Significant contributions made in previous roles through effective communication and problem-solving abilities. Committed to ongoing professional development and eager to apply learned skills in a new setting. Ambitious and driven individual ready, willing to work hard and learn from professionals.
Overview
3
3
years of professional experience
Work History
Casual Worker
Woolworths Food Group
Gympie, Queensland
06.2024 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and provided assistance with store inquiries.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned items and checked pricing on cash register for accuracy. Verified that all prices were correctly scanned and totaled.
- Developed key customer relationships to increase sales.
- Handled returns of merchandise in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers by providing product information and recommendations when necessary.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Responded to customer complaints in a professional manner.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
Part-Time/Casual Worker
Foodworks
Goomeri, Queensland
02.2022 - 06.2023
- Senior on shift, including roles of managing junior staff, organising shift work, and sharing roles.
- Successful cooperation within a team environment.
- Recommended, selected and located merchandise based on customer desires.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Assisted in unloading delivery trucks when necessary.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Adhered to all health codes while handling food items such as fruits, vegetables, dairy products.
Education
Primary School -
Cooroy State School
59 Elm Street, Cooroy QLD, 456310-2016
Completion of Junior Schooling -
Kilkivan P-10 State School
6 Council Street, Kilkivan QLD, 460011-2022
Senior Schooling -
James Nash State High School
109 Myall Street, Gympie QLD, 457011-2024
Headstart Course - BMSC11010: Human Anatomy And Physiology 1
Central Queensland University
Online 08-2023
Headstart Course - BMSC11011: Human Anatomy And Physiology 2
Central Queensland University
Online12-2023
Skills
- Operational efficiency
- Organizational skills
- High planning capabilities
- Strong problem-solving abilities
- Decision-making
- Motivation
- Great enthusiasm
- Excellent communication skills
- Positive attitude
- Hardworking
- Punctuality
- Drive
- Strong work ethic
Training
- First Aid (standard) and CPR Course Trained
- Cert. II in Skills for Work and Vocational Pathways (FSK20119)
References
Supplied upon request.
Affiliations
- Apart of the Gympie and District Netball Association, playing Junior A, ladies, and mixed netball competitions.
- Involved in Hervey Bay Netball Association (CPL).
- Previous student of the university of the Sunshine Coasts EAP Netball Student.
- Campdrafting.
- Love to read.
Timeline
Casual Worker
Woolworths Food Group
06.2024 - Current
Part-Time/Casual Worker
Foodworks
02.2022 - 06.2023
Primary School -
Cooroy State School
Completion of Junior Schooling -
Kilkivan P-10 State School
Senior Schooling -
James Nash State High School
Headstart Course - BMSC11010: Human Anatomy And Physiology 1
Central Queensland University
Headstart Course - BMSC11011: Human Anatomy And Physiology 2
Central Queensland University
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