Lana Russell
HALLS HEAD,WA
Summary
With a proven track record at SMYL Community College, I excel in office administration and fostering strong relationships, enhancing school efficiency and parent satisfaction. My adeptness in multitasking and exceptional organizational skills have consistently driven positive outcomes, demonstrating my commitment to excellence and ability to meet diverse needs effectively.
Overview
43
43
years of professional experience
Work History
School Administration Officer
SMYL Community College
08.2019 - Current
- Maintained accurate confidential records of student attendance.
- Leveraged strong organizational skills to manage multiple tasks simultaneously while meeting strict deadlines in a fast-paced environment.
- Increased parent satisfaction by addressing inquiries promptly and maintaining open communication channels.
- Managed phone and email correspondence and handled incoming and outgoing emails.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Served as liaison between parents and students.
- Managed phone and email correspondence and handled incoming and outgoing emails.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Corporate Receptionist
Schenck Process (contract Position Short Term)
11.2018 - 02.2019
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution. Kept reception area clean and neat to give visitors positive first impression.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Supported executive staff by booking conference rooms, and preparing meeting materials.
- Maintained a database of contacts, files, and documents.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Function Coordinator & Guest Services Receptionist
Atrium Resort Hotel
06.2017 - 06.2018
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Balanced multiple projects simultaneously while maintaining exceptional attention to detail in all aspects of coordination efforts.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated event performance through attendee feedback, identifying areas for improvement and implementing changes in future events.
- Established clear objectives for each event based on client needs, developing a strategic plan to achieve those goals within budgetary constraints.
- Enhanced event success by effectively coordinating logistics, including venue selection, catering, and audio-visual equipment.
- Conducted post-event evaluations to measure effectiveness and identify areas requiring improvement or adjustment in future events.
- Maintained open communication with clients throughout the planning process to ensure their vision was accurately executed.
- Handled unexpected challenges and last-minute changes with poise, adapting quickly to ensure a successful event outcome.
Case Management Liaison Officer
St Ives Home Care Pty Ltd
08.2015 - 10.2016
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Developed and maintained comprehensive database of contacts, enhancing networking capabilities.
- Fostered relationships with key stakeholders to support organization's strategic objectives.
Front Office Receptionist
Club Capricorn Resort
02.2014 - 04.2015
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling customer information, ensuring privacy and confidentiality.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
School Officer
Newman Senior High School
06.2007 - 11.2013
- Served as liaison between parents and students.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Enhanced school efficiency by streamlining administrative processes,
- Facilitated strong connections between parents, teachers, and students through effective communication channels.
- Responded efficiently to inquiries from parents, staff members, or external organizations providing timely information or assistance as needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Receptionist
Shire of East Pilbara - Newman Recreation Centre
03.2005 - 04.2007
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Coordinated conference room bookings, equipment setup, and catering requirements for successful meetings.
Receptionist
Newman Hotel Motel
08.2002 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Business Owner/Manager
Curio's by the Bay
10.1997 - 06.2001
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Secretary
Lycopodium Pty Ltd
05.1995 - 09.1996
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Medical Secretary
St John of God Hospital, Pathology Department
01.1991 - 01.1995
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Ensured patient confidentiality and privacy was maintained.
Medical Secretary
Cohen Laboratories Pty Ltd & R J Russell Pathology
05.1989 - 11.1990
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients. Kept information confidential.
Function Coordinator
Mulberry Farm Estate & Boat Torque Cruises
10.1988 - 11.1989
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Collaborated with cross-functional teams to deliver seamless events that met client objectives.
- Ensured timely completion of tasks by creating detailed timelines and enforcing deadlines among team members.
Function Coordinator
Ansett International Hotel
05.1987 - 06.1988
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Collaborated with cross-functional teams to deliver seamless events that met client objectives.
- Enhanced event success by effectively coordinating logistics, including venue selection, catering, and audio-visual equipment.
Food & Beverage Secretary
Observation City Resort Hotel
06.1986 - 06.1987
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Legal Secretary
Northmore Hale Davey & Leake, Solicitors
11.1981 - 04.1986
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Completed data entry of legal documents into electronic filing systems.
Education
Secretarial Studies And Office Administration
Fremantle Technical College
Fremantle, WA12.1981
First Aid Officer
Perth WA08.2024
Skills
- Attendance monitoring
- School/Office Administration
- Enrolment Management
- School event coordination
- Student and parent relations
- Time Management & Multitasking
- Attention to Detail
- Fast Learner & Reliability
- Excellent Communication
- Data Entry & Excel spreadsheets
- Invoice Processing
- Scheduling and calendar management
- Problem-Solving
- School safety
Accomplishments
Custom
Current
Additional Information
Working with Children Check - current
National Police Clearance - current
Positive Behaviour Training
Timeline
School Administration Officer
SMYL Community College
08.2019 - Current
Corporate Receptionist
Schenck Process (contract Position Short Term)
11.2018 - 02.2019
Function Coordinator & Guest Services Receptionist
Atrium Resort Hotel
06.2017 - 06.2018
Case Management Liaison Officer
St Ives Home Care Pty Ltd
08.2015 - 10.2016
Front Office Receptionist
Club Capricorn Resort
02.2014 - 04.2015
School Officer
Newman Senior High School
06.2007 - 11.2013
Customer Service Receptionist
Shire of East Pilbara - Newman Recreation Centre
03.2005 - 04.2007
Receptionist
Newman Hotel Motel
08.2002 - 01.2005
Business Owner/Manager
Curio's by the Bay
10.1997 - 06.2001
Secretary
Lycopodium Pty Ltd
05.1995 - 09.1996
Medical Secretary
St John of God Hospital, Pathology Department
01.1991 - 01.1995
Medical Secretary
Cohen Laboratories Pty Ltd & R J Russell Pathology
05.1989 - 11.1990
Function Coordinator
Mulberry Farm Estate & Boat Torque Cruises
10.1988 - 11.1989
Function Coordinator
Ansett International Hotel
05.1987 - 06.1988
Food & Beverage Secretary
Observation City Resort Hotel
06.1986 - 06.1987
Legal Secretary
Northmore Hale Davey & Leake, Solicitors
11.1981 - 04.1986
First Aid Officer
Secretarial Studies And Office Administration
Fremantle Technical College
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