Lana Severino
Adelaide,SA
Summary
Dynamic sales associate and business owner with a strong background in customer engagement and teamwork. Skilled in upselling and product knowledge, contributing to enhanced customer satisfaction and sales performance.
Overview
11
11
years of professional experience
Work History
Barista
The Parade Eatery
The Parade, SA
06.2024 - Current
- Operated espresso machines and other coffee-making equipment efficiently.
- Engaged with customers to create a welcoming atmosphere in the café.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Sales Assistant
Shiels Jewellers
Rundle Mall, SA
10.2023 - 03.2024
- Upheld visual merchandising standards to attract customer attention effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Assisted customers with returns, exchanges and refunds.
Sales Associate
Grahams
Rundle Mall, SA
08.2022 - 10.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
Salesperson
2K Elevations
Adelaide, SA
01.2021 - 06.2022
- Managed customer inquiries and resolved issues promptly and professionally.
- Trained new staff on sales techniques and company policies effectively.
- Developed key customer relationships to increase sales.
- Assisted customers in selecting appropriate products or services for their needs.
Waitress
That's Amore
Dernancourt , SA
04.2020 - 12.2020
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Managed multiple tables while maintaining a friendly demeanor.
- Maintained cleanliness and organization of dining areas throughout shifts.
Sales Associate
Just Jeans
Tea Tree Plaza, SA
01.2019 - 02.2020
- Assisted customers with product selection and styling advice.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Salesperson
Smiggle
Tea Tree Plaza, SA
01.2018 - 02.2019
- Engaged customers by providing product knowledge and recommendations.
- Maintained store presentation by organizing merchandise displays effectively.
- Assisted in inventory management by restocking shelves and tracking stock levels.
- Collaborated with team members to achieve sales targets and improve customer service.
Cashier
McDonald's
Felixstowe, SA
04.2015 - 11.2018
- Processed customer orders efficiently at a high-volume fast-food restaurant.
- Handled cash transactions accurately while ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Resolved customer inquiries and complaints promptly to enhance service experience.
Education
High School Diploma -
Norwood Morialta
Adelaide, SA01-2020
Skills
- Sales techniques
- Exceptional customer service
- Friendly and outgoing
- Team player
- Active listener
- Adaptive and creative
- Performance improvement
- Positive and professional
Business Owner
I established 'Say Cheese Photo Booths' in April 2023 Owning and operating a photo booth business demonstrates strong entrepreneurial, technical, and customer service skills I independently manage all marketing for my photo booth business, including creating and maintaining a strong social media presence, designing promotional materials, and running targeted ad campaigns to attract clients.
Timeline
Barista
The Parade Eatery
06.2024 - Current
Sales Assistant
Shiels Jewellers
10.2023 - 03.2024
Sales Associate
Grahams
08.2022 - 10.2023
Salesperson
2K Elevations
01.2021 - 06.2022
Waitress
That's Amore
04.2020 - 12.2020
Sales Associate
Just Jeans
01.2019 - 02.2020
Salesperson
Smiggle
01.2018 - 02.2019
Cashier
McDonald's
04.2015 - 11.2018
High School Diploma -
Norwood Morialta