Summary
Overview
Work History
Education
Skills
Timeline
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Lana Staehr

Lara

Summary

Dynamic hospitality professional with experience at McDonald's and SkyLounge, excelling in customer service and food safety. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Skilled in food preparation and upselling strategies, consistently fostering a positive atmosphere and training new team members to elevate service quality.

Overview

4
4
years of professional experience

Work History

Hospitality Worker

McDonald's
06.2021 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Reduced risks by maintaining clean and organised work environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.

Barista

SkyLounge
10.2024 - 08.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

High School Diploma -

Geelong High Scool
Geelong, VIC
10-2023

Skills

  • Food preparation
  • Cleaning and sanitizing
  • Supply restocking
  • First aid training
  • Upselling strategies
  • Food safety
  • Prep work
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Problem-solving skills

Timeline

Barista

SkyLounge
10.2024 - 08.2025

Hospitality Worker

McDonald's
06.2021 - Current

High School Diploma -

Geelong High Scool

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Lana Staehr