Lana Taylor

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Worked alongside experienced nursing professionals to learn new procedures.
• Administered medications oral and topical medications.
• Cleaned and treated wounds to avoid infection and provide protection.
• Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
• Collaborated with other health care professionals to establish optimal patient care.
• Participated in nursing care plan meetings and interdisciplinary team meetings to discuss ways of improving quality of care for patients.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
• Reviewed charts, doctor notes and test results to gather information on patients.

• Wiped, sanitised and maintained floors, facilities, and equipment to adhere to company standards and procedures.
• Produced food and drink products adhering to company quality and quantity standards.
• Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
• Trained new cafe workers in sales, customer service and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

In high school, I volunteered at an Aged care home over the holidays as a community service program that my school ran. During this week, I completed around 25 hours of service and assisted occupational therapists in caring for residents during their daily tasks. I also helped run activities for the residents.

• Set up event facilities and equipment, cleaned areas, and organised supplies.
• Greeted guests and welcomed patrons
• Assisted in ticket sales for guests upon entry
• Supervised kids

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and management.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.