Summary
Overview
Work History
Education
Skills
Certifications and Obligations
Timeline
Generic

Lana Weidemann

Thornton,NSW

Summary

Proactive Front of House Employee and Sales Assistant with extensive experience in maintaining a clean, welcoming environment and handling high-pressure situations. Skilled in customer relations, transaction processing, and team training, contributing to operational efficiency. Strong work ethic, professional appearance, and excellent guest relations enhance overall customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Commercial Hotel
05.2022 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Sales Assistant

Bakers Delight
11.2019 - 05.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Education

High School Diploma -

All Saints College
Maitland, NSW
09.2024

Skills

  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Phone Etiquette
  • Cash handling proficiency
  • Professional Appearance
  • Team Collaboration
  • Guest Relations
  • Dependable and Cooperative
  • Food service standards

Certifications and Obligations

Obtained WWCC

Very willing to obtain NDIS check.

Very willing to obtain First Aid Certificate ( I was scheduled to complete but had to be rescheduled due to a medical incident and surgery.)


If possible permanent non availability for Wednesday's and Thursday's due to commitment with my other job (willing to be flexible).

Timeline

Front of House Employee

Commercial Hotel
05.2022 - Current

Sales Assistant

Bakers Delight
11.2019 - 05.2022

High School Diploma -

All Saints College

Similar Profiles

CREATE PROFILE
Lana Weidemann