LAN ANH VU
Forrestfield,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BP
02.2021 - 12.2021
- Offered assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer orders with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor if any.
Barista
Soul Cafe
05.2021 - 12.2021
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
FOH Team Member
Chopstick R
08.2020 - 02.2021
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Greeted customers and answered inquiries regarding menu items and specials.
Cleaning Crew Member
Mc Donald’s
04.2020 - 05.2020
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Removed trash, debris and other waste materials from premises.
- Organized and used industrial cleaning products following strict safety procedures.
Fruit Picker
Otway Blueberry
02.2019 - 04.2019
- Labeled outgoing shipment with proper information for shipping
- Harvested fruits and vegetables and prepared for sale or shipping.
Tour Guide Assistant
TNK Travel Agent
03.2014 - 09.2018
- Established positive relationships with tour members through fun and engaging conversation.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Checked tour vehicles for cleanliness, safety and functionality.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Worked closely with management staff to create new and lucrative tours.
Education
Bachelor Of Accounting -
Dainam
Hanoi, Vietnam2013
Skills
- Clear focus on high quality
- Hard working, can-do attitude
- Adaptable, quick learner
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Barista
Soul Cafe
05.2021 - 12.2021
Customer Service Representative
BP
02.2021 - 12.2021
FOH Team Member
Chopstick R
08.2020 - 02.2021
Cleaning Crew Member
Mc Donald’s
04.2020 - 05.2020
Fruit Picker
Otway Blueberry
02.2019 - 04.2019
Tour Guide Assistant
TNK Travel Agent
03.2014 - 09.2018
Bachelor Of Accounting -
Dainam
Similar Profiles
Ediz ÖzkahyaEdiz Özkahya
Sourcing Lead at BPSourcing Lead at BP
Michael OrjiMichael Orji
Natural Gas Liquids Scheduler at BPNatural Gas Liquids Scheduler at BP
Rebeka RacovaRebeka Racova
Store assistant. at BPStore assistant. at BP