Lance Burchard

At NORTHCOTT as a Team Leader and Scheduling Coordinator, enhancing team performance and customer satisfaction through expert conflict resolution and efficient scheduling. Leveraging strong analytical thinking and interpersonal communication, fostered a collaborative environment, significantly improving operational efficiency and service quality.

Offering collaborative mindset and ability to motivate team members toward achieving collective goals. Delivers effective communication and problem-solving skills.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Supervised team of 5 staff members.
• Collaborated with team of 7 in the development of sales force integration and field format
• Achieved 148% consumption by completing forward rostering with accuracy and efficiency.
• CST star award August 2018
• Employee of the month March 2020
• Employee of the year 2020

CST star award for consistency demonstrating Northcott's  values in action (Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs, Respectful because we believe that everyone’s voice is unique and that they have the right to be heard
Brave because we have the courage to stand up for people with all abilities even in the face of adversity)

Employee of the month for reaching 148% of consumption for forward planning and forward rostering for our Ballina & Lismore locations where previous monthly consumption was below 75%

CEO Presented Employee of the year "We’d like to congratulate, Employee of the Year, Lance Burchard!
Lance works in the Customer Service Team (CST) and is a great example of an employee who carries out his work with the customer and Northcott’s values at the forefront of all he does. Lance is often requested by customers due to his patient and empathetic approach. He always answers the phone with a smile and deals with all requests, no matter the issue, with a professional and friendly manner. While Lance has dealt with some difficult calls, he has never wavered from assisting these calls to the highest standard, always considering the customer’s well-being. Lance is a valued team member. His caring nature is cherished by his team and he is a constant source of positivity and reliability to the CST and other business areas.