Lance Lloyd
Gold Coast,QLD
Summary
I was fortunate in my early working career to build a great foundation in sales which saw me demonstrate and articulate customer service and learn face to face engagement with the public.
Sales taught me the valuable skills of listening and understanding end goals both to businesses and customers. I then found myself building a 20+ career in Transport & Logistics which grew my skills. I'm Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration.
Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. I have extensive workforce optimization experience along with a blended operations mindset from my Logistic career thus far.
My simplistic breakdown enables myself to demonstrate and communicate to key stakeholders and team the "WHY". I classify myself as an operation all-rounder and thrive on operation improvement whilst building strong structure and maintaining strong stakeholder relationships.
Lastly, I'm passionate about up skilling staff to ensure continuous improvement for employees and business best practice. I look forward to having an open conversation and would love to hear from your business representatives.
Overview
22
22
years of professional experience
Work History
Operations Manager
ABC Building Products
09.2023 - Current
- Complied and aligned Occupational Health & Safety
- Building foundation compliance with safety / work instructions
- Introducing workforce planning procedures aligning with best business practice
- Compliance with National Heavy vehicle Regulator
- Implementation of best practice for businesses Inventory
- Training & implementation of work instructions
- Coaching & Mentoring leaders
- Project lead for Operations new business platform
- Correcting current head count to 80 / 20 split
- Identifying continuous improvement opportunities
- Introducing skills matrix to align with skill set uplift.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Implemented new inventory management system to optimize stock levels and reduce waste
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
Transition Operations Manager
Bapcor
04.2023 - 09.2023
- Complied and aligned Occupational Health & Safety
- Overseeing complete operation transition from 3 satellite DC's into 1
- Building foundation compliance with safety / work instructions
- Introducing workforce planning procedures aligning with best business practice
- Holding Team Leader interviews
- Working alongside Senior Project Manager and DC Manager to ensure transition is operationally smooth
- Leading on site WMS training
- Training & implementation of work instructions
- Coaching & Mentoring leaders.
Warehouse Operations Manager
Nu Pure Beverages
09.2021 - 12.2022
- Complied and aligned Occupational Health & Safety
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels
- Understood Volumes through Covid to apply a stable headcount to execute dispatched pallets
- Counselling performance / attendance reviews
- Hourly reports for Senior Management enabling smooth operation
- Worked with IT to build a TRF Dashboard for clear business understanding
- Looked at all Policies & Procedures and built clear SOPs to support training
- Upskilled staff against a skills Matrix to maximize coverage
- Built base roster templates for commercial understanding
- Built relationships with customers and managed accounts to drive revenue and profit
- Mentored / Coached upcoming talent
- Reduced Despatch hours to enhance costs and increase monthly pallets per hour output.
Operations Manager
Nutrition Warehouse
08.2020 - 10.2021
- Complied and aligned Occupational Health & Safety
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Collaborated with IT and business teams to develop and enhance Architecture to better track business KPIs
- Built relationships with customers and managed accounts to drive revenue and profit
- Maintained constructive client and vendor relationships
- Implemented policies and standard operating procedures for continuous improvement
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows
- Managed and allocated staff and material resources to meet production goals.
Workforce Operations Planner
Toll Logistics
09.2019 - 07.2020
- Managed team of 500 employees, overseeing hiring, training, and professional growth of employees
- Implement simplistic workforce optimization plans
- Conduct compliance in alignment of Enterprise -bargain Agreement
- Implement daily / weekly / monthly KPI reports
- Implement generic dashboards for +quick business understatement
- Align status recommendations for cost purposes
- Mentored / Coached upcoming talent.
Planning And Resource Manager
Coles Group
04.2017 - 09.2019
- Led projects and analyzed data to identify opportunities for improvement
- Occupational health and safety
- Implement daily / weekly / monthly KPI reports
- Scheduling for 800 employees
- Counseling performance / attendance reviews
- Lead of onsite QPL agency performance
- Partnered with the Queensland Human Resource Team to determine recruitment requirements to meet labor demands for normal and peak volume periods.
Planning And Resource Manager
Coles Group
04.2017 - 08.2019
- Planned and executed labor plan for 1200 employees
- Complied and aligned Occupational Health & Safety
- Forecasted and analyzed data for operational workflow & improvement
- Implemented daily / weekly/ monthly KPIs
- Counseling Performance & attendance discussions
- Lead of on site agency provided
- Partnered with QLD HR team identifying recruitment requirements to align with volume & Peaks
- Coaching & Mentoring leaders.
Operations Workforce Team Leader
Woolworths Group
06.2012 - 03.2017
- Complied and aligned Occupational Health & Safety
- Conduct compliance in alignment of Enterprise -bargain Agreement
- Provided appropriate labor coverage for 1200 staff as per the base planning & peak events
- Counseling performance / attendance reviews
- Hourly reports for Senior Management enabling smooth operation
- Partnered with the Queensland Human Resource Team to determine recruitment requirements to meet labor demands for normal and peak volume periods.
Team CoOrdinator
Woolworths Group
01.2010 - 05.2012
- Complied and aligned Occupational Health & Safety
- Supervised a department / level within the Brisbane distribution center, this included a staff amount of up to 45
- Completed replenishment task
- Provided performance updates to employees
- Cleared all overflow of stock for dispatch
- Completes WMS tasks
- Managed day-to-day office operations and resolved any conflicts.
Order Selection / Replenishment Team Member
Woolworths Group
08.2007 - 12.2009
- Complied and aligned Occupational Health & Safety
- Completed picking orders in alignment with dispatch routes
- Ran shorts task to complete back orders
- Unpacked trucks, moved merchandise and stocked shelves to provide consistent stock turn around
- Completed inventory accounts to keep records current and promote accurate ordering
- Received new stock and input values into computer system.
Department Manager Footwear
Rebel Sport
01.2002 - 07.2007
- Customer service
- Product understanding
- Merchandising
- Training
- Stocktake
- Rostering
- Complied and aligned Occupational Health & Safety
- Invoicing
- Provided performance updates to employees
- Implement daily / weekly / monthly KPI reports.
Education
Skills
- Occupational Health and Safety
- Coaching & mentoring
- Intermediate / advanced platform skills
- Stakeholder relations
- Clear and open communication
- Risk analysis and management
- Workflow planning
- Project development
- Budgeting and forecasting
- Recruitment
- Supply Chain Distribution
- Policies and Procedures Implementation
- Cost Reduction Strategies
- Team Leadership
- Relationship Development
- Complex problems analysis
- Data analysis
- Financial Management
- Operations management
- Work instruction documentation
- Logistics Management
- Inventory Management
- Logistics Oversight
- Production
- Customer Retention
- Process Improvement
- Performance Reporting
- Workflow Optimization
- Schedule Management
- Regulatory Compliance
- Workforce Management
Timeline
Operations Manager
ABC Building Products
09.2023 - Current
Transition Operations Manager
Bapcor
04.2023 - 09.2023
Warehouse Operations Manager
Nu Pure Beverages
09.2021 - 12.2022
Operations Manager
Nutrition Warehouse
08.2020 - 10.2021
Workforce Operations Planner
Toll Logistics
09.2019 - 07.2020
Planning And Resource Manager
Coles Group
04.2017 - 09.2019
Planning And Resource Manager
Coles Group
04.2017 - 08.2019
Operations Workforce Team Leader
Woolworths Group
06.2012 - 03.2017
Team CoOrdinator
Woolworths Group
01.2010 - 05.2012
Order Selection / Replenishment Team Member
Woolworths Group
08.2007 - 12.2009
Department Manager Footwear
Rebel Sport
01.2002 - 07.2007
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