Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
Generic

Lance Macdougall

Melbourne,VIC

Summary

Proficient at enhancing team efficiency and productivity, I spearheaded operations at STA Traffic Management, mastering project management and fostering robust customer relations. My leadership significantly improved workflow processes, leveraging my proficiency in Microsoft Office and a friendly, positive attitude to train and guide diverse teams, achieving notable operational excellence without compromising safety or compliance.


Skilled Operations Team Leader bringing self-directed and confident management style developed over 10 years of experience. Oversees training, documentation and financial reporting/forecasting. Excellent problem-solving, conflict management and project coordination skills.


I was an integral part of assisting with implementing a more efficient and productive scheduling/rostering systems in my 7 and half years at STA Traffic management.

Contributed to the growth of the company from employing 60 employees to up to 300 employees at our peak.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Team Leader

STA Traffic Management
04.2017 - 07.2024
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimise disruptions to operations.
  • Led the implementation of new technologies and equipment upgrades, resulting in improved productivity and cost savings.
  • Assisted in recruiting, hiring and training of team members.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Project Management including daily job quotes.
  • Client Liaison.
  • Job Scheduling and daily rostering - Up to 300 casual traffic controllers on a daily basis.
  • Planning budgeting and forecasting.
  • Team leadership.
  • Job docket/employee hours and invoice verification.
  • Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
  • Trained, coached and managed up to 20 operational staff and overseen the daily duties of up to 300 casual traffic controllers.
  • Streamlined rostering processes, reducing the time spent on manual data entry tasks.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Traffic Controller

Advanced Traffic Management
08.2015 - 04.2017
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Onsite problem solving during worksite activities by identifying hazards and reducing risks involved.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Developed and implemented traffic control plans for special events to achieve smooth and organised flow.
  • Client liaison.
  • Team leadership to up to 15 onsite traffic controllers.

Truck Mounted Attenuator (TMA) Driver

TMA Hire
08.2015 - 04.2017
  • Followed all relevant traffic laws and safety regulations.
  • Protection of workers and worksites on or adjacent to all high speed roads.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Undertake daily vehicle checklists.
  • Complete daily SWMS/JSEA's.
  • Assist in reducing/eliminating any hazards/risks associated with Traffic Management.

Works Manager

Storm Traffic Management
02.2010 - 08.2015
  • Executed, trained and monitored proper cash control procedures.
  • Improved production efficiency by implementing lean manufacturing principles and optimising workflow processes.
  • Monitored tasks performed by team members to facilitate guest satisfaction.
  • Led the implementation of new technologies and equipment upgrades, resulting in improved productivity and cost savings.
  • Daily audits for worksite compliance.
  • Daily job scheduling and rostering of up to 100 traffic controllers.
  • Client liaison - Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Daily docket and invoice verification.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Traffic Controller

Metro Traffic
02.2008 - 02.2010
  • Communicated with team members using hand UHF radios and stop/slow bats.
  • Partnered with crew members to use stop and slow bats or multi-directional traffic control.
  • Assembled traffic control devices to direct traffic through and/or around construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Onsite problem solving during worksite activities by identifying hazards and reducing risks involved.
  • Team leadership including training new traffic controllers to properly use traffic control devices and apply best practices.
  • Developed and implemented traffic control plans for special events to achieve smooth and organised flow.
  • Client liaison.
  • Complete daily vehicle checklists including any other daily relevant documents.

Traffic Controller

Daly's Traffic
02.2004 - 02.2008
  • Communicated with team members using hand UHF radios and stop/slow bats.
  • Assembled traffic control devices to direct traffic through and/or around construction sites.
  • Onsite problem solving during worksite activities by identifying hazards and reducing risks involved.
  • Team leadership including training new traffic controllers to properly use traffic control devices and apply best practices.
  • Complete daily vehicle checklist and any other relevant documents required.
  • Client liaison.

Various Positions

Calibre Labour Hire
02.2000 - 02.2004

Various labour hire jobs

  • Nestle - Picking and packing of daily orders.
  • SCT Transport - Assist in container loading.
  • EE Muir - Picking and packing of daily orders.

Education

High School Diploma -

The Grange P-12 College
Hoppers Crossing, VIC

Cert 2/3 Business Management

Victorian University Melbourne (Werribee Campus)
Werribee, VIC

Skills

  • Team Leading
  • Team Member/Staff Training
  • Safety practices
  • Health and Safety Management
  • Friendly, Positive Attitude
  • Time Management
  • Customer Relations
  • Project Management
  • Problem-Solving
  • Reporting and forecasting
  • Scheduling and Rostering
  • Proficient in Microsoft office including excel and word

Certification

  • CPCWHS1001 - Prepare to work safely in the construction industry (White Card)
  • RIIWHS205E - Control traffic with stop-slow bat
  • RIIWHS302E - Implement traffic management plans
  • RIIRTM301E - Operate Truck Mouned Attenuator

Hobbies

You can find me in my spare time fishing, long-distance running, keeping active at the gym, and playing indoor cricket which is a sport that I've been involved in for 20-plus years representing my state and international at an open's men level.
This has allowed me to travel overseas to multiple countries and also assisted me with various skills working in a team environment that could be implemented at work during day-to-day duties.

References

Jean Paul Cellier 

(STA Traffic - Director)

0418 808 809


Brendan Morter 

(STA Traffic - Business Manager)

0419 818 788


Larry Emini 

(STA Traffic - Project fulfillment Manager)

0484 333 798

Timeline

Operations Team Leader

STA Traffic Management
04.2017 - 07.2024

Traffic Controller

Advanced Traffic Management
08.2015 - 04.2017

Truck Mounted Attenuator (TMA) Driver

TMA Hire
08.2015 - 04.2017

Works Manager

Storm Traffic Management
02.2010 - 08.2015

Traffic Controller

Metro Traffic
02.2008 - 02.2010

Traffic Controller

Daly's Traffic
02.2004 - 02.2008

Various Positions

Calibre Labour Hire
02.2000 - 02.2004

High School Diploma -

The Grange P-12 College

Cert 2/3 Business Management

Victorian University Melbourne (Werribee Campus)
Lance Macdougall