Lance Rickards
Sydney,Australia
Summary
At Disability Services Australia, I spearheaded initiatives that grew divisional sales by 40%, showcasing my leadership with empathy and strategic vision. Leveraging exceptional organizational and communication skills, I also secured significant safety improvements, reducing compensation premiums. My expertise in talent management and change management techniques has consistently driven organizational success and innovation.
Overview
22
22
years of professional experience
Work History
HR Business Partner
Williams Fashion Logistics
Sydney, Australia
03.2022 - Current
- Company Overview: With over 40 years of experience, Williams is Australia’s leading specialist provider of third-party logistics (3PL), warehousing, distribution, e-commerce fulfilment, inventory management and total service solutions
- Focused on changing industry for the betterment of its people and the planet and an accredited BCorp organisation
- Prepare performance reviews, training and development plans, succession plans with the network leader and assist with facilitating meetings with the staff
- Build and enhance training programs, coaching employees to develop their skills and reach their full potential
- Organising team meetings, toolbox talks and company events in line with the events calendar
- Assisting with immigration – preparation of documentation, labour market testing documentation, collating all documentation
- Continuous development and updates of company policies and procedures
- Dealing with all ER matters – including conflict resolution, disciplinary action if required
- Oversee Work Health and Safety matters including workers compensation claims
- Weekly review of payroll & assist with general payroll enquiries
- Analise weekly productivity reports
- Attending services meetings and support meetings to take notes to distribute to the team
- Creation of action registers
- General HR administration & general business operations support tasks
- The GM of Business Support as well as talent acquisition specialist will also be completing recruitment, however this role will also support and assist within TA
- This will include creating advertisements, posting on platforms, screening candidates, organising interviews
- Completing onboarding documentation and assisting with the new staff member assimilating into the team
- With over 40 years of experience, Williams is Australia’s leading specialist provider of third-party logistics (3PL), warehousing, distribution, e-commerce fulfilment, inventory management and total service solutions
- Focused on changing industry for the betterment of its people and the planet and an accredited BCorp organisation
- Managed private/sensitive information with discretion and uphold confidentiality
- Excellent communication, interpersonal, and negotiation skills
- Skills to work effectively in a fast-paced environment, managing competing deadlines
- Strong time management skills, with the ability to monitor and track projects and targets
- Experience in planning and implementing change initiatives to improve organisational performance and to align with business objectives
- My strong communication skills, written and verbal, and my ability to communicate with and influence have changed and improved the organisational process
- Working as part of an effective Executive Team and working with the organisation’ multiple stakeholders (internal and external) has realized financial growth
- Upgraded systems development and implementation
- Reduce workers’ compensation premiums by $550,000
HR Consultant
NFP Success
10.2020 - Current
- Provided governance, strategic planning, and HR / IR & ER management consultancy to not-for-profit organizations
- Developed strategy to improve organizational and boardroom governance, leadership, and efficiency
- Conducted organizational reviews to identify and implement efficiency improvements
- Facilitated leadership development workshops and financial management training for boards and senior staff
- Implemented change management strategies to optimize processes and drive the adoption of innovative solutions
- Delivered actionable insights on mergers, social impact measurement, and policy modernization
HR Business Manager
Jubilee Community Services
04.2012 - 01.2022
- Work closely with the Senior HR Manager to implement strategies that boost performance, engagement, and company culture
- Advise managers and employees on HR policies and compliance, ensuring smooth and legal people processes
- Oversee key HR functions, including performance management, development plans, onboarding, offboarding, and benefits
- Handle employee relations, including conflict resolution, grievances, investigations, and compliance reporting
- Support wellbeing, L&D programs, and graduate recruitment to strengthen retention and satisfaction
- Keep HR records, policies, and systems up to date, aligning with legal standards and best practices
Chief Executive Officer
Intereach
04.2008 - 03.2012
- Successfully transitioned Intereach from an incorporated association to a company limited by guarantee, ensuring compliance with regulatory requirements
- Increased annual revenue to $38.1 million and total assets to $15.3 million, driving sustained organizational growth
- Expanded service delivery metrics, achieving a 33% increase in respite care hours and a 25% growth in membership
- Secured funding for five new community hubs and a family day centre through successful grant submissions
- Enhanced public relations through strategic marketing, including a biweekly newspaper column, increasing service demand
- Reversed an annual $250k deficit to a $300k surplus within one year by restructuring the executive team and streamlining operations
Director of Business Services
Disability Services Australia
09.2002 - 12.2007
- Expanded divisional sales from $5 million to $7 million in two years through strategic client acquisition
- Relocated over 300 employees to new facilities seamlessly, maintaining uninterrupted production
- Reduced workers' compensation premiums by $2.2 million through improved safety measures and employee training
- Secured $550,000 in government funding for factory relocations and infrastructure upgrades
- Directed multi-site operations with 560 employees and a $16 million operating budget, ensuring profitability
- Maintained quality assurance compliance, including ISO 9001, HACCP, and TGA standards
- Negotiated and implemented staff and employee Enterprise Bargaining Agreements (EBA), enhancing workplace harmony
- Increased customer portfolio by 70% within two years, bolstering revenue and market presence
Education
Certificate IV - Human Resource Management
Institute of Company Directors
Certificate IV - Frontline Management
Certificate IV - Assessment and Workplace Training
Certificate IV - Transport & Distribution (Warehousing & Storage)
Writing at Work Program
University of Sydney
High Impact Presentations
Safety & Risk Management Certification
Human Relations
Workcover Certificate of Accreditation
Skills
- Exceptional Organizational and Communication Skills
- All aspects of HR / IR / ER legislation and requirements
- Leadership with Empathy and Strategic Vision
- Proficiency in Training, Mentoring, and Employee Engagement
- Advanced Budgeting and Financial Analysis Abilities
- Expertise in Talent Management and Acquisition Strategies
- Team Building and Conflict Resolution
- Strong Analytical and Critical Thinking Skills
- Effective Negotiation and Mediation Skills
- Cultural Competency and Diversity Training
- Advanced Change Management Techniques
- Proficiency in Policy Development and Implementation
- Adaptability in Fast-Paced Environments
- Expertise in Compliance and Regulatory Frameworks
- Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and MYOB
- Familiarity with Modern HR Tools and Technologies
- Strong Digital Literacy and Online Collaboration Skills
References
Available upon request.
Timeline
HR Business Partner
Williams Fashion Logistics
03.2022 - Current
HR Consultant
NFP Success
10.2020 - Current
HR Business Manager
Jubilee Community Services
04.2012 - 01.2022
Chief Executive Officer
Intereach
04.2008 - 03.2012
Director of Business Services
Disability Services Australia
09.2002 - 12.2007
Certificate IV - Human Resource Management
Institute of Company Directors
Certificate IV - Frontline Management
Certificate IV - Assessment and Workplace Training
Certificate IV - Transport & Distribution (Warehousing & Storage)
Writing at Work Program
University of Sydney
High Impact Presentations
Safety & Risk Management Certification
Human Relations
Workcover Certificate of Accreditation
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