Lance Tupai
Summary
Accomplished leader with a proven track record at Hello Fresh, adept in team management and production target achievement. Excelled in fostering a positive work environment and ensuring health and safety compliance, significantly minimizing workplace accidents. Skilled in project management and staff development, enhancing team performance and efficiency.
Overview
15
15
years of professional experience
Work History
Production Line Leader
Hello Fresh
12.2021 - Current
- Oversee the kitting and assembly lines of pick packers ensuring an efficient smooth work flow.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid hazards.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Supervised production staff of 35 - 40.
- Train and mentor line workers in picking and replenishment production work.
- Monitor production progress and make adjustments as necessary to meet production targets.
Project Coordinator
H&K Australia
10.2019 - 10.2021
- Managed equipment contracts for McDonalds Australia/NZ.
- Worked alongside Consultants and Licensees for new store/remodel contracts.
- Produced status reports for customers and senior management.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
Cabin Manager
Jetstar Airways
10.2014 - 09.2019
- Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
- Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
- Mentored junior cabin crew members, fostering professional development and growth within the team.
- Reduced customer complaints through effective conflict resolution and timely responses to concerns.
- Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Attend assessment and recruitment days for onboarding of new hires.
Training and Development Manager
McDonald's
09.2009 - 10.2014
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Monitored training costs to maintain training budget.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Bachelor of Business -
Western Sydney University
Sydney, NSWDiploma - Business Management
BSI
Sydney, NSW07.2019
Diploma - Retail Management
TAFE
Sydney, NSW03.2015
Higher School Certificate -
Campbelltown Performing Arts High School
Campbelltown, NSW11.2013
Skills
- Team Management
- Assembly and Production
- Production Target Management
- Health and Safety Compliance
- Project Management
- Training and Mentoring Staff Development
- Shift Checklists
- Fostering Positive and Productive Work Environment
References
References available upon request.
Timeline
Production Line Leader
Hello Fresh
12.2021 - Current
Project Coordinator
H&K Australia
10.2019 - 10.2021
Cabin Manager
Jetstar Airways
10.2014 - 09.2019
Training and Development Manager
McDonald's
09.2009 - 10.2014
Bachelor of Business -
Western Sydney University
Diploma - Business Management
BSI
Diploma - Retail Management
TAFE
Higher School Certificate -
Campbelltown Performing Arts High School
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