Lance Van Dyk
Overview
14
14
years of professional experience
Work History
Accounts Receivable and Payroll
JCU Dental Clinic
05.2017 - Current
- Accurately prepare Month End Reports for Board Meetings
- Accurately process Payroll on a fortnightly basis
- Manage ongoing Post Grad programs in relation to revenue and expenses
- Follow up overdue accounts
- Ensure daily takings are accurate and processed.
Guest Experiences Co-ordinator
Alamanda Palm Cove
01.2016 - 05.2017
- Sell and make Reservations over the phone and online
- Check in and Check out Hotel Guests
- Discuss, sell and book tours in the local area
- Build strong relationships with our Guests as well as Tour operators and Restaurants.
Chief Concierge
Sheraton Mirage Port Douglas
08.2015 - 01.2016
- Rostering a team of 12+ staff
- Budget forecasting and monitoring
- Hiring and conducting performance reviews as well as disciplinary action when required
- Day to day running of the Concierge operations
- Managing group arrivals and departures of 100 + guests
- Building relationships with tour operators and restaurant owners in the local area
- Working with other department heads to ensure all events run smoothly.
Concierge, Assistant Night Manager, Night Manager
Emporium Hotel Brisbane
01.2013 - 08.2015
- Preparing reports for General Manger
- Balancing and auditing of all hotel departments
- Acting Manager on Duty
- Rostering of the Night team as well as adjusting last minute changes for absences in other departments
- Guest resolution and problem solving
- Ensuring all Hotel procedures and policies are adhered to
- Dealing with emergency situations
- Assisting with all check in and checkouts
- Meeting and greeting all VIP’s
- Assisting the FOM in the day to day running the Front Office team
- Hiring and conducting performance reviews within the Night Audit team
- Assisting all other departments as required to ensure a smooth operation.
Concierge
Qualia Resort, Hamilton Island
07.2010 - 03.2011
- Assisting with all arrivals and departures including VIP’s
- Handling all guest luggage from the Airport to the Guests suite
- Providing private transfers
- Assisting in the preparation of many high profile events
- Helping other departments as required.
Education
Skills
- Ability to build a good rapport with guests and staff
- High level of attention to detail
- Excellent communication and interpersonal skills
- Works well under pressure
- Very flexible and a good team player
- Strong problem solving and guest resolution skills
- Efficient time management
- Leads a team by example with strong work ethic and exceptional service
Cover Letter
To Whom it may concern,
I would like to apply for the Payroll Officer Position you currently have advertised.
In my current role as Accounts Receivable/Payroll at JCU Dental I am solely responsible for the processing of our Employees pay on a fortnightly basis. This includes the checking of hard copy timesheets, data entry of timesheets into MYOB and then through to the electronic payment of wages. I am also responsible for the entering of new employee information as well as processing Super on a Monthly basis
I pride myself on my accuracy and attention to detail in everything I do. I have experience in processing pay adjustments, back pay and reallocating wages to the correct accounts. I understand the importance of ensuring Payroll is correct, not just for the Employees but for the Business as well.
In my time in this role I have had to familiarise myself with the relevant awards and be able to communicate these to our staff when required. I have made changes to our payroll to ensure we are compliant with the Award and to do what is best for our Business.
With my strong customer service background I am able to build a good rapport with my colleagues and this allows me to be more approachable when Employees may have a concern or question.
Thank you for considering my application. I look forward to hearing from you.
Kind Regards,
Lance Van Dyk
Personal Information
Date of Birth: 08/31/1987
Timeline
Accounts Receivable and Payroll
JCU Dental Clinic
05.2017 - Current
Guest Experiences Co-ordinator
Alamanda Palm Cove
01.2016 - 05.2017
Chief Concierge
Sheraton Mirage Port Douglas
08.2015 - 01.2016
Concierge, Assistant Night Manager, Night Manager
Emporium Hotel Brisbane
01.2013 - 08.2015
Concierge
Qualia Resort, Hamilton Island
07.2010 - 03.2011
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