- Playing Sports
- Animal Care
- Fashion and Style
- Reading
Lance Winter
Bundall,QLD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Travelling SEA
-
10.2024 - 03.2025
Construction Labourer
SJ Cleeve Building LTD
01.2023 - 10.2024
- Assisted in the construction and demolition of various structures and prepared the sites by performing earthmoving, levelling, and compaction tasks
- Collaborated closely with site supervisors and other labourers, contributing to a cohesive and efficient team environment
- Followed strict safety protocols to minimize risks and maintain a safe workplace
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Learning and Development Specialist
Bespoke International Group
02.2020 - 01.2023
- Supporting our clients with the definition of processes and policies
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Implement and supply business rules and procedures
- Define performance objectives and determine acceptable performance levels
- Provide recommendations for procedural improvements
- Understand the language/terms/jargon in the business area of expertise to ensure a tailor-made service
- Provide comprehensive training that provides answers to not only answer how things are done, but why
- Obtain or provide approval for changes to rules, processes, and policies
- Review management information and make suggestions and recommendations to improve all processes
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 55%.
Customer Care Agent/Complaints Team
Toto Energy - (Company Went Into Liquidation)
01.2019 - 02.2020
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Application of knowledge of all TOTO products & services
- Keeping records of customer interactions, transactions, comments and complaints
- Providing feedback on the efficiency of the customer service process
- Supporting a team of junior customer service representatives
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Assistant Gardener
Armsworth Park Farm Stately Home
03.2017 - 01.2019
- Assisting the head gardener with day to day running of the estate including extensive ornamental gardens and paddocks
- Assisted in designing seasonal displays for improved garden appearance throughout the year.
- Ensuring effective security of the premises
- Leading a team to efficiently prepare for any events on site
- Solely responsible for constructing a new lawned area within the grounds
- Collaborated with head gardener, contributing to the completion of complex landscaping projects.
- Installed visually appealing plant arrangements to elevate landscape designs.
Assistant Gardener
Chownes Mead Stately Home
07.2014 - 03.2017
- Day to day care, cultivation and maintenance of ornamental landscapes e.g
- Weeding, mulching, pruning and planting
- Safe use of horticultural tools and machinery, and their care, cleaning and storage after use
- Tender plants, bedding, plugs and bulbs grown on and propagation
- To maintain planter displays throughout the grounds for events
- Cultivated healthy soil through composting methods and appropriate amendments as needed.
- Monitored garden conditions regularly, addressing any potential issues promptly to maintain quality standards.
Education
Diploma - Business Studies level 3, ICT Level 3, Travel & Tourism Lev 3
Worthing Sixth Form College
Worthing, England 05.2015
GCSE's - 6 GCSE's Grade A-C, Level 2 Certificate - Fitness testing and training, Practical Sport
St. Andrews Church of England High School For Boys
Worthing, England 07.2014
Skills
- Networking and building key relationships
- Leading a team to success
- Motivation
- Working directly with the public
- Positive and engaging communication
- Face to face communication
- Phone/video conferencing
- Quick turnaround of work
- High standard of work
- Meeting customers' expectations
- Organizational skills
- Teamwork and collaboration
- Attention to detail
- Time management
Accomplishments
- Help grow Bespoke International Group from a 100-staff operation to a company that now has over 1000 staff across 10 different campaigns
- Supervised team of 20 trainees every 3 weeks for 6 months
Interests
Timeline
Travelling SEA
-
10.2024 - 03.2025
Construction Labourer
SJ Cleeve Building LTD
01.2023 - 10.2024
Learning and Development Specialist
Bespoke International Group
02.2020 - 01.2023
Customer Care Agent/Complaints Team
Toto Energy - (Company Went Into Liquidation)
01.2019 - 02.2020
Assistant Gardener
Armsworth Park Farm Stately Home
03.2017 - 01.2019
Assistant Gardener
Chownes Mead Stately Home
07.2014 - 03.2017
Diploma - Business Studies level 3, ICT Level 3, Travel & Tourism Lev 3
Worthing Sixth Form College
GCSE's - 6 GCSE's Grade A-C, Level 2 Certificate - Fitness testing and training, Practical Sport
St. Andrews Church of England High School For Boys
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