Lance Hardy
Douglas
Summary
Skilled Phone and Computer Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of phone repair in particular.
Overview
2
2
years of professional experience
Work History
Shop Manager and Technician
Casphone
06.2023 - 11.2023
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Phone Repair Technician
Tech Heaven
10.2022 - 05.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Carried out day-day-day duties accurately and efficiently.
Phone and Computer Technician
Tableland Tech Atherton
11.2021 - 10.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for customer to use.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops, desktop systems and phones.
Education
Bachelor of Information Technology - Partial -
James Cook University
Cairns, QLDSkills
- Operating Systems
- Apple IOS and Android
- New Installations
- Computer Hardware Knowledge
- Training Junior Team Members
- Customer Relations
- Troubleshooting and Diagnostics
- Customer Service
- On-Site Machine Service
- Hardware and Software Repair
- Phone Systems
- Hardware Replacement
- Defect Analysis and Resolution
- Software Installation
- Printers and Peripherals Installation
Timeline
Shop Manager and Technician
Casphone
06.2023 - 11.2023
Phone Repair Technician
Tech Heaven
10.2022 - 05.2023
Phone and Computer Technician
Tableland Tech Atherton
11.2021 - 10.2022
Bachelor of Information Technology - Partial -
James Cook University
Similar Profiles
Jasmine HaylockJasmine Haylock
Floor Coordinator – Perioperative Services at Mater Private Hospital TownsvilleFloor Coordinator – Perioperative Services at Mater Private Hospital Townsville
Gracey KingGracey King
Dietary Aide at Coffee Regional Medical CenterDietary Aide at Coffee Regional Medical Center
Jacob MusicJacob Music
Aviation Electronics Technician at USNAviation Electronics Technician at USN
Amelia BensonAmelia Benson
Package Handler at FedExPackage Handler at FedEx
Maksim KoehnMaksim Koehn
Ski Shop Manager/Ski Technician at Virgin Islands Ski RentalSki Shop Manager/Ski Technician at Virgin Islands Ski Rental