Landiana Teh
Templestowe Lower,VIC
Summary
Retail sales professional with a strong focus on customer service, awarded the 2023 and 2024 Excellent Customer Service Award at Le Creuset, Chadstone Shopping Centre. Consistently achieved monthly KPIs, contributing to the success of the top-performing store in Australia and New Zealand. Bilingual in English and Mandarin, demonstrating adaptability to diverse customer needs. Seeking a casual position to utilize skills and enhance team performance.
Overview
5
5
years of professional experience
Work History
Retail Sales
Le Creuset
Chadstone
01.2023 - 04.2025
- Achieved consistent KPI targets, establishing Le Creuset Chadstone as most profitable boutique store in Australia and New Zealand.
- Secured 2023 and 2024 Retail Awards for outstanding customer service.
- Maintained strong customer relationships to enhance loyalty and satisfaction.
- Provided expert guidance on cookware usage to customers, ensuring optimal satisfaction.
- Documented end-of-day reports for management review to track performance metrics.
- Revamped seasoning VM and display to attract customer interest effectively.
Allrounder
Sushi Hub
Westfield Doncaster
10.2021 - 01.2023
- Achieved second place for highest KPI performance at Doncaster store in 2021-2022.
- Delivered exceptional customer service in fast-paced environments.
- Assisted other stores as needed to maintain operational efficiency.
- Collaborated with team to ensure store cleanliness and compliance with management standards.
- Recorded daily store reports to monitor performance metrics.
- Trained new staff on effective service techniques.
FOH Waitstaff
HAIDILAO
06.2020 - 05.2021
- Achieved promotion to front of house supervisor within two months of employment.
- Recognized as best waitress of 2020 for delivering exceptional service.
- Developed monthly staff schedules and verified timesheets for payroll accuracy.
- Trained new staff on service standards and operational procedures.
- Cultivated relationships with regular customers through consistent communication.
- Maintained positive online feedback and reviews for overall service quality.
Education
Diploma - Hospitality
William Angliss Institute of TAFE
12.2018
Certificate IV - Patisserie
William Angliss Institute of TAFE
12.2017
Skills
- Customer service excellence
- Visual merchandising
- Staff training and development
- Team collaboration
- Problem solving
- KPI achievement
- Multitasking
- Adaptability in fast-paced environments
Languages
- English – fluent
- Mandarin – fluent
- Bahasa Malaysia, fluent
- Indonesia - basic
- Cantonese - basic
Availability
- Full availability, including weekends and holidays
- Willing to relocate or work across different store locations
References
- Kathy, Supervisor, Le Creuset, 0409 144 728
- Caydence, Supervisor, Sushi Hub, 0498 952 118
Timeline
Retail Sales
Le Creuset
01.2023 - 04.2025
Allrounder
Sushi Hub
10.2021 - 01.2023
FOH Waitstaff
HAIDILAO
06.2020 - 05.2021
Diploma - Hospitality
William Angliss Institute of TAFE
Certificate IV - Patisserie
William Angliss Institute of TAFE
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