Landon Ashton Germanotta-Mills
Waterloo,NSW
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
McDonald’s
03.2012 - Current
- Oversee customer service by communicating customer service expectations to store employees, observe interactions between employees and customers, and evaluate the service level to ensure customer service meets company expectations
- Held several Customer Service positions, (Customer Service Rep, Customer Relations II, Customer Service Shift supervisor, Customer Logistics Support Consultant,) for the Order Management Customer Service organisation.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Television Production Intern
Network Ten Pty
01.2016 - 08.2016
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Collaborated with editors and other staff members to refine story angles and content.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Researched and analyzed newsworthy events, trends and issues.
- Collaborated with producers and management to develop newscasts, promotions and teases.
Kitchen Assistant
Quality Hotel Powerhouse
01.2014 - 01.2014
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Transported food items from storage areas to kitchen for prepping.
Customer Service Team Member
KFC
12.2013 - 10.2014
- Clean rooms or work areas, serve food to patrons, prepare food items, Stock service stations, take food orders, prepare beverages, provide customer service, Set or clear tables in dining areas and Operate food preparation equipment
- As a part of an extraordinary team in Tamworth, we provided customers with food service for special occasions, handling the food service operations, assisting in planning menus, ordered food, and arrange food in an eye-pleasing manner
- Provide customers with food service for special occasions, handling the food service operations, assisting in planning menus, ordered food, and arrange food in an eye-pleasing manner.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor Of Criminology And Criminal Justice - Criminology
Griffith University
Gold Coast, QLDBachelor Of Community Services - Family And Community Services
Griffith University
Gold Coast, QLDCertificate III Business Management - Restaurant And Food Services Management
Charlie Bell School of Management
Thornleigh, NSW09.2022
12 Higher School Certificate (HSC) - HSC
Dubbo College Senior Campus
Dubbo, NSW12.2016
Skills
- Food Preparation and Sanitation
- Gathered cooking equipment
- Prepared food items
- Followed cooking instructions
- Used food thermometer to ensure temperatures and sanitized cart and cooking utensils
- Strong attention to safe food handling procedures
- Team player
- Excellent people skills
- Proficient in Microsoft suite and internet skills
- Customer Service skills
- Good organizational skills
- Honest and trustworthy
- Reliable and Punctual
- Customer Issue De-Escalation
- Customer Experience Improvement
- Advertising Campaigns
- Staff Meetings
- Greet Guests
- Staff Support
- Client Interactions
- Call Control
- Training Programs
- Promotions Programs
- Constructive Feedback
Timeline
Television Production Intern
Network Ten Pty
01.2016 - 08.2016
Kitchen Assistant
Quality Hotel Powerhouse
01.2014 - 01.2014
Customer Service Team Member
KFC
12.2013 - 10.2014
Customer Experience Manager
McDonald’s
03.2012 - Current
Bachelor Of Criminology And Criminal Justice - Criminology
Griffith University
Bachelor Of Community Services - Family And Community Services
Griffith University
Certificate III Business Management - Restaurant And Food Services Management
Charlie Bell School of Management
12 Higher School Certificate (HSC) - HSC
Dubbo College Senior Campus
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