Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

Landy Ng

Baldivis,WA

Summary

Aspiring Social Worker with a background in health administrative support and a strong work ethic. Demonstrates excellent planning and problem solving skills, with the ability to adapt to change and consistently exceed expectations. Adept at working both independently and as part of a team, effectively prioritising tasks to meet tight deadlines without compromising quality. Eager to gain further practical experience, professional development and training opportunities in the social work space, aiming to diversity and enrich my mind.

committed to supporting clients in their journey and accessing family and community resources for better well-being. Dedicated to continuously improve processes and services to enhance patient care, education and research for a better community.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Health Information Management Service Officer

SMHS-Rockingham Peel Group
Rockingham, WA
01.2014 - Current
  • HIMS Officer
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Processed referrals from primary care providers when needed.
  • Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
  • Responsible for greeting visitors, answering phones and providing general information.
  • Ensured accuracy of all patient information entered into electronic health record system.
  • Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
  • Verified insurance eligibility for incoming patients prior to admission.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided support services to staff members regarding retrieval of patient health records.
  • Organized physical health record files and scanned documents into an electronic system.

Acting Team Leader

SMHS-Rockingham Peel Group
Rockingham, WA
01.2019 - 07.2019
  • Developed strategies for problem solving and conflict resolution among team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Accreditation Project Officer

SMHS-Rockingham Peel Group
Rockingham , WA
05.2015 - 10.2015
  • Project Officer (Education Safety Quality and Risk)
  • Supported senior management in decision making activities related to ongoing projects.
  • Advised on resource needs based on scope of work defined in the project plan.
  • Coordinated communications between various stakeholders involved in the project lifecycle.
  • Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
  • Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Created agendas for weekly staff meetings and distributed meeting minutes afterwards.
  • Produced meeting minutes for management review and approval.

Medical Receptionist

Ramsay Health-Attadale Private Hospital
Attadale, WA
01.2013 - 01.2014
  • Medical Receptionist/ Ward Clerk
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.

Banking Officer

Westpac Banking Corporation
Rockingham, WA
01.2008 - 01.2013
  • Personal Banker & Bank Teller
  • Assisted in the development of new banking products and services for clients.
  • Processed loan applications, evaluated creditworthiness, and approved or denied loans.
  • Provided advice and guidance on financial matters including investments and savings plans.
  • Resolved customer complaints in a timely manner.

Education

Cert IV - OHS

Upskilled
Perth, WA
01-2013

Bachelor - Social Work

Curtin University
Perth, WA

Cert III - Financial Services

Westpac Banking Corp
Perth, WA

Skills

  • Leading a diverse team
  • Providing accurate data
  • Complete rostering
  • Managing complaints, conflict resolution management
  • Maintaining and complying with standards and policies
  • Promoting equal opportunity and fairness
  • Demonstrated strong work ethic
  • Supporting peers
  • Proactive and conscientious worker
  • Strong interpersonal skills
  • Commitment to providing unsurpassed service
  • Prioritising time frames/Multitasking/Goal-oriented
  • Professional interpersonal communication skills
  • Utilising appropriate software, Microsoft Office
  • Liaising and working alongside with other departments/service agencies
  • Good knowledge of medical terminology
  • Efficient with medical/data entry software(Webpas, Bosnet, E-referrals, DMR)
  • High level of computer and keyboard skills
  • Raising maintenance & risk concerns
  • Providing comprehensive administration support
  • Maintaining/collating medical records
  • Understanding fund processes/ Insurance funding processing
  • Complying with regulations & legislative requirements
  • Collaborative in sharing thoughts, ideas, and feedback

Languages

  • English-Proficient
  • Cantonese-Limited

References

  • Tara Wylie, (08)9599400, Tara.Wylie@health.wa.gov.au, SMHS-Rockingham Hospital-HIMS Manager
  • Leigh Ladhams, 0415381428,Leigh.Ladhams@health.wa.gov.au, Rockingham Hospital/Armadale Hospital
  • Mel Woodall, (08)95994762,melissa.woodall@health.wa.gov.au, Head Of Department Physiotherapy

Certification

  • C Class Drivers License
  • Working With Children Check
  • Hospital vaccinations completed

Timeline

Acting Team Leader

SMHS-Rockingham Peel Group
01.2019 - 07.2019

Accreditation Project Officer

SMHS-Rockingham Peel Group
05.2015 - 10.2015

Health Information Management Service Officer

SMHS-Rockingham Peel Group
01.2014 - Current

Medical Receptionist

Ramsay Health-Attadale Private Hospital
01.2013 - 01.2014

Banking Officer

Westpac Banking Corporation
01.2008 - 01.2013

Cert IV - OHS

Upskilled

Bachelor - Social Work

Curtin University

Cert III - Financial Services

Westpac Banking Corp

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Landy Ng