Lane Christensen
Aranda
Summary
Experienced medical administration professional with expertise in efficiently managing patient records and overseeing healthcare office operations. Skilled in medical billing and coding, ensuring accuracy and compliance with healthcare regulations. Recognized as a highly reliable team collaborator, consistently adapting to changing needs and dedicated to achieving optimal results.
Overview
7
7
years of professional experience
Work History
Medical Administration Assistant
Orthopaedics ACT
04.2022 - Current
- Communication management- Attend to office phone calls and emails addressing internal and external stakeholder enquiries directly
- Management of surgical consultation rooms- Ensure rooms are organised, sterile and contain patient information as required by the surgeon for all upcoming appointments
- Surgical Organisation- Schedule private surgeries, prepare surgical fee estimates, create invoices for third party stakeholders, create and provide clients with pre-operative resources
- Mentoring and Training- Provide assistance and support for new team members for onboarding
- Task flexibility- Fill positions of 5 surgical areas for staff on leave
- Scheduling- Organise all patient surgeries and consultations, coordinating with hospitals and patients to ensure a positive patient journey
- File management - Compile consultation and theatre files ensuring that all documentation is accurate and accessible
- Record keeping- Maintain up-to-date patient records, including imaging or pathology requests, prescriptions provided by the surgeon and all incoming correspondence
- Referral Management- Manage incoming referrals, triage for surgeon, schedule appointments via systems
Office Administrator/Receptionist
Rivoland Tiles
03.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Contributed to a positive work environment by fostering strong working relationships among colleagues
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks
Office Administrator/Receptionist
Mel's (Sports Massage Therapist)
11.2020 - 03.2021
- Company Overview: Health Industry Claims and Payments Service (hicaps)
- Reception duties
- Customer Service
- Appointment scheduling
- Written correspondence
- Quickly Learn and use new specialised in-house computer applications
- Create customer accounts
- Generate and manage outgoing invoices
- Receive and catalogue stock
- Social Media marketing (various channels)
- Health Industry Claims and Payments Service (hicaps)
Front end Team Member
Woolworths Kippax
01.2018 - 12.2020
- Night fill role
- Customer Service role
Education
Year 12 Certificate -
St Francis Xavier College
Florey, ACT12.2019
Skills
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Highly adaptable
- Fast Learning
- Problem solving
- Time management mastery
- emotionally intelligent
- customer service
Timeline
Medical Administration Assistant
Orthopaedics ACT
04.2022 - Current
Office Administrator/Receptionist
Rivoland Tiles
03.2021 - 04.2022
Office Administrator/Receptionist
Mel's (Sports Massage Therapist)
11.2020 - 03.2021
Front end Team Member
Woolworths Kippax
01.2018 - 12.2020
Year 12 Certificate -
St Francis Xavier College
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