Lane Hewett Hewett
Brisbane,QLD
Summary
As an Account Manager, I've demonstrated resourcefulness in client oversight, adept issue resolution, and a talent for building enduring relationships. My success is marked by maximized repeat business opportunities, expanded client base through effective prospecting, and a deep understanding of the sales cycle. With strong collaborative skills, I consistently deliver optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Alfasi Hire
05.2022 - Current
- Successfully managed and nurtured a portfolio of clients, ensuring satisfaction and repeat business while increasing revenue.
- Developed and implemented customized access equipment rental solutions to meet the unique needs of clients, resulting in improved client retention.
- Consistently exceeded sales targets by identifying opportunities for upselling and cross-selling access equipment and services.
- Built strong, lasting relationships with key clients and maintained open lines of communication, resolving issues promptly to ensure high levels of customer satisfaction.
- Collaborated with cross-functional teams, including operations and technical support, to deliver timely and efficient solutions to clients' access equipment requirements.
- Conducted market research to identify emerging trends and customer demands, enabling the company to stay ahead of the competition and expand services accordingly.
- Created and delivered persuasive sales presentations and proposals, effectively communicating the value of the company's access equipment solutions to potential clients.
- Managed the entire sales cycle, from lead generation to contract negotiation and closing, consistently achieving and surpassing sales goals.
- Maintained accurate and up-to-date client records and sales data using CRM tools, facilitating efficient account management and targeted marketing efforts.
- Adapted to changes in the market and industry regulations, ensuring that the company remained compliant with safety standards and industry requirements.
Sales Associate
Alfasi Hire
06.2022 - 09.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services,
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Coordinator
Hastings Deering CAT
08.2021 - 06.2022
- Coordinated and managed machine builds and sales within the CI industry.
- Enhanced management skills by fostering relationships with sales representatives and external vendors.
- Consistently exceeded weekly KPI targets through collaborative efforts with sales representatives and workshop supervisors, ensuring machines met specifications and customer expectations.
- Proficient in reporting sales figures to direct management, contributing to specific sales targets.
- Analyzed factors causing deviations from targets and KPIs, implementing process improvements to support sales teams in meeting objectives.
- Demonstrated strong teamwork by assisting colleagues when needed, fostering a collaborative work environment.
Diesel Mechanic
Hastings Deering CAT
02.2018 - 02.2021
- Managed daily face-to-face customer interactions, cultivating strong customer relationships.
- Diagnosed and resolved faults and technical issues across various Caterpillar CI machines.
- Enhanced time management and prioritization skills while consistently delivering high-quality work.
- Thrived in a high-performing team, consistently meeting and exceeding daily performance targets.
- Improved proficiency in handling invoices and service reports, ensuring detailed work descriptions for customer satisfaction
- Developed expertise in Caterpillar products, OEM procedures, and company policies at Hastings Deering.
- Successfully completed rebuilds of 793 and 789 machinery.
- Performed maintenance and repairs on a range of mining machinery, including dump trucks (773, 777, 789, 793) and CCI machinery (226, 301, 320, 440, 740, 930).
- Proficiently handled disassembly and assembly of machinery components, including hydraulic cylinders and struts from Caterpillar machines.
- Diagnosed and resolved electrical and hydraulic system faults, including shorts, open circuits, fault codes, cylinder drift, and hydraulic system bypass.
Education
Certificate III - Certificate III in Engineering - Mechanical Trade
Hastings Deerings
2021
Certificate III - Certificate III in Sport And Recreation (SIS30513
TAFE Queensland
2017
High School Diploma -
Toowoomba Grammar School
2017
Skills
- Brand Management
- Needs Analysis
- Client Relationship Management
- Schedule Management
- Trend Forecasting
- Lead Generation
- Business Development
- Employee Mentoring
Timeline
Sales Associate
Alfasi Hire
06.2022 - 09.2023
Account Manager
Alfasi Hire
05.2022 - Current
Sales Coordinator
Hastings Deering CAT
08.2021 - 06.2022
Diesel Mechanic
Hastings Deering CAT
02.2018 - 02.2021
Certificate III - Certificate III in Engineering - Mechanical Trade
Hastings Deerings
Certificate III - Certificate III in Sport And Recreation (SIS30513
TAFE Queensland
High School Diploma -
Toowoomba Grammar School
Hobbies
- Stocks: Passionate about stock trading, fostering analytical and strategic thinking skills.
- Real Estate: Enthusiastic about real estate, offering insights into property valuation and investment strategies.
- Camping: Enjoy outdoor adventures, enhancing adaptability and problem-solving abilities.
- Waterskiing: Thrive on physical challenges, reflecting agility and balance in both personal and professional life.
- 4x4ing: Seek off-road excitement, cultivating resilience and adaptability in approaching challenges.
- Fishing: Find tranquility in patience and perseverance, values that enhance my work ethic.
Hobbies
- Stocks: Passionate about stock trading, fostering analytical and strategic thinking skills.
- Real Estate: Enthusiastic about real estate, offering insights into property valuation and investment strategies.
- Camping: Enjoy outdoor adventures, enhancing adaptability and problem-solving abilities.
- Waterskiing: Thrive on physical challenges, reflecting agility and balance in both personal and professional life.
- 4x4ing: Seek off-road excitement, cultivating resilience and adaptability in approaching challenges.
- Fishing: Find tranquility in patience and perseverance, values that enhance my work ethic.
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